Backup of Exchange 2007, server 2008 not truncating logs with Backup Exec System Recovery

Server 2008 standard
Exchange2007 standard

Using Backup Exec System Recovery, FULL VSS backup is selected in options.

Exchange Database is on Drive F
Exchange Logs on Drive E

The event logs are as follows.

1. Exchange Aware backup runs on Database drive
2.  Backup Job completes
3. VSS service is shutting down due to idle timeout

1. Exchange Aware Backup runs on Logs drive
2. Backup Job Completes
3. VSS service is shutting down due to idle timeout

1. Exchange Aware Backup runs on System drive
2. Backup Job Completes
3. VSS service is shutting down due to idle timeout

Logs do not truncate even though the backups run successfully.  This appears to be a VSS issue.  Whenever I have done backups before with Exchange 2007 I see ....

MSExchangeRepl-----Microsoft Exchange VSS writer has successfully collected metadata in preparation for backup.
MSExchangeRepl-----Microsoft Exchange VSS writer (instance e49ceb11-dea1-4c8b-be01-bb268db339f6) has successfully prepared for full or copy backup of storage group 'First Storage Group'. The following databases will be backed up: Mailbox Database
MSExchangeRepl----The Microsoft Exchange Replication Service VSS writer (instance e49ceb11-dea1-4c8b-be01-bb268db339f6) successfully prepared for backup.
MSExchangeRepl-----The Microsoft Exchange VSS writer (instance e49ceb11-dea1-4c8b-be01-bb268db339f6) has successfully frozen the storage groups.

It continues on until it recognizes a full backup and truncates the logs.

None of the above is happening on the current backups although it appears that VSS is trying to do something.
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Rajith EnchiparambilOffice 365 & Exchange ArchitectCommented:
Check the properties of the mailbox database to see when a full backup was run and if it hasn't run for long time, I could recommend you to get Symantec support.

Have you selected Information Store to backup?
networkmgmtAuthor Commented:
It says its never been backed up.

I already called Symantec, they said that its a VSS issue and I should call Microsoft.

I cannot select "Information Store Backup"  This is Backup Exec System Recovery not Backup Exec.  It just does imaging of drive but it can backup exchange 2007 because it is VSS aware.

Any further help would be much appreciated.
Rajith EnchiparambilOffice 365 & Exchange ArchitectCommented:
If you can't select Info Store, then it is not an exchange aware backup and logs won't be flushed, moreover you won't even have a valid backup in case of a DR situation. system recovery is kind of a ghost software which just images the machine. It doesn't really BACKUP exchange.

You need to run an exchange aware backup software for the logs to be flushed. If your exchange is running on windows 2003, use ntbackup. If 2008, wait for exchange 2007 SP2 which brings a backup plugin so that you can use 2008 ntbackup.

Or else, use an exchange aware backup like DPM, Backup Exec
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networkmgmtAuthor Commented:
Have you ever used Backup Exec System Recovery or looked at the documentation for it?

It definitely does support Exchange and it definitely does do Exchange Aware backups.  I actually have it working perfectly well on a different Exchange 2007 server, logs are flushed and everything is fine and dandy.

Rajith EnchiparambilOffice 365 & Exchange ArchitectCommented:
So, what is different between the two servers?
networkmgmtAuthor Commented:
One is using LCR, local continuous replication.

My thought, which doesnt really make any sense is...

On the one that works we have the LCR database and logs on the same drive.  On the one that doesnt work, I am not using LCR.

I know that with Exchange 2007 LCR you can actually complete the backup via the LCR database, so is it possible that backups are not working because because I have the logs and database on different drives and Backup Exec System Recovery does drive level backups, unlike BackupExec which does an Exchange Backup???

Does that make sense??
networkmgmtAuthor Commented:
So yeah....I set up LCR with the database and logs on the same drive and bam, logs are now being truncated when I do a backup of the LCR.  BESR is terrible.

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