Print Job Will Not Delete from Queue

I have a shared printer on a small network with several XP machines. One user has a job showing in the queue that will not delete. It continues to show 'Deleting-Printing' in the status. I have tried reinstalling the printer on the user's machine and have tried stopping and restarting the printer spooler.

The printer is a Sharp MX3100
Shawna_ParkerAsked:
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Britt ThompsonSr. Systems EngineerCommented:
Stop the print spooler service > browse to "C:\WINDOWS\system32\spool\PRINTERS" > and delete the files in that folder > start print spooler


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