Toshiba CIX100 cofiguration

I purchased a Toshiba Strata CIX100 with an ethernet card so I could send my call accounting data to a dedicated IP.  Unfortunately when the data gets there it is in a format that my call accounting software cannot read.  

1.  Is there a way to configure the data output from my CIX100 for call accounting?  My local dealer is pretending to not know of any way to do this.  

I cannot take the data out of the serial port and send it to the server as I bought the lan card so I could avoid this.  
tstreet13PresidentAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joel_SiskoCommented:
So to clarify, you have the PBX configured so the SMDR output is via the LAN card. Then what you are saying is that the received data is not in the expected format?

Off hand, I do not know of any PBX per se that allows you to modify the CDR output format (except with the acceptation of Asterisk and other open source telephony software). I believe that Toshiba holds true to this statement as well.

Is the Call accounting software setup to receive in the Toshiba format? What happens if you use Hyper terminal to connect to the Toshiba SMDR output? What does it look like?

Joel Sisko
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
lecutisCommented:
You cannot change the format of SMDR data, but you should be able to set the telephone system make and model in your call reporting software
0
koszegiCommented:
get Ultimate Call Accounting
Check them out at
http://www.uspnet.com/default_flash.asp
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IP Telephony

From novice to tech pro — start learning today.