Dynamics CRM 4 Email Tracking

Posted on 2009-05-28
Medium Priority
Last Modified: 2012-05-07
we have a strange setup. We have multiple accoutns with the same email address. The reason they have the same email address is because they are different types of accounts but the same company.

Before i loose the will to live with the way this is done can anyone help me with this question?

When we track an email from one of said accounts it gets tracked into all of them because of the same email address.

Can this be stopped? Changed? Or does anyone know of another way of doing it?
Question by:Brizo
LVL 15

Accepted Solution

WilyGuy earned 2000 total points
ID: 24517361
Hopefully not discouraging your will to live, CRM doesn't know how to track an email into an entity or to a user in CRM other than by the email address, so if you have multiple entities with the same email address, it is going to track it to them all.

Author Comment

ID: 24518019
Thought that was going to be the answer lol I just needed clarification


Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Automatically creating a Trello card using data from a Microsoft Dynamics CRM record turned out to be an easy project that yielded great results.  Here's how I did this for an internal team at General Code.
For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
The video will let you know the exact process to import OST/PST files to the cloud based Office 365 mailboxes. Using Kernel Import PST to Office 365 tool, one can quickly import numerous OST/PST files to Office 365. Besides this, the tool also comes…
When you have multiple client accounts to manage, it often feels like there aren’t enough hours in the day. With too many applications to juggle, you can’t focus on your clients, much less your growing to-do list. But that doesn’t have to be the cas…

600 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question