Citrix server problems

Not sure what happened, no updates or changes were made to the server outside of an upgrade to one of the applications that run on it. Application needed a server reboot and now the web interface does not come up in the browser.

Citrix Access Management Console also gets an error in the discovery process.

"An unexpected error occurred. Check that the server name is correct, that the server is on, that Citrix Presentation Server is installed on this server, and that the Citrix MFCOM Service is running."

Any help would be appreciated.
dak11Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dak11Author Commented:
In addition, if I go to event viewer I'm seeing an error in the system log that reads..

"The IIS Admin Service service terminated with the following error:
The specified module could not be found. "

I'm assuming this is related to the above issue.
0
LKaushalCommented:
1. Is it just Web Interface not coming up?
2. If you access application through Full PN Client, is that works?
3. The Apps you have upgrade, is it a web apps or need to work with IIS?
As you IIS is creashing this reult in WI not working.
0
Carl WebsterCommented:
What data store type are you using?  Access, MSDE, SQL Server, etc
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

dak11Author Commented:
LKaushal

We only use the web interface but I'll try loading the PN client and see if that works.

The app that was upgraded was a tax program and should have nothing to do with IIS.

CarlWebster

Carl, I'd consider myself a novice at running this server. Just enough to get the programs loaded and running for the most part. The data store is the default setting of the install which I'd guess is Access?
0
Carl WebsterCommented:
Try restarting the Citrix Independent Management Architecture service and see what error, if any, it reports.
0
dak11Author Commented:
No errors when I restarted it.

Still cannot access the web interface.

I'm in the process of installing and trying the PN client.
0
Carl WebsterCommented:
Is the Web Interface on the server you are running discovery from?
0
dak11Author Commented:
I can open and run programs through the Citrix Program neighborhood.

The problem seems related specifically to the web interface.
0
dak11Author Commented:
Carl,

Not sure of the question you're asking.
0
Carl WebsterCommented:
Most people have the Web Interface on a separate server (which is best practice) than their XenApp server.  If that is the case, you cannot Discover the Web Interface from the XenApp server and from the Web Interface server you cannot Discover the XenApp server.

0
dak11Author Commented:
Everything runs on the same server.
0
Carl WebsterCommented:
Export the web interface site configuration
Uninstall the site
Uninstall Web Interface
reboot
Reinstall Web Interface
Run Discovery
Create the site
Import in the site config file from step #1
Run Discovery

If Discovery fails at this point, you have a corrupt site config.  Redo steps 2 thru 7 from above.
0
dak11Author Commented:
I'll give it a try Carl.

One stupid question though.. How do I go about exporting the site config?

I can handle all the other stuff but i can't find how to export the config information.
0
Carl WebsterCommented:
right-click the site, local tasks, export
0
dak11Author Commented:
Doesn't seem to give me the option since it doesn't seem to be discovered.

When I run discovery I get the errors in the first post.
0
Carl WebsterCommented:
Then just uninstall Web Interface and start over.
0
dak11Author Commented:
Got a message that IIS needs to be installed when I tried uninstalling web interface.

IIS is still listed in the add/remove windows components section with sub components of common files, internet information services manager, and WWW service.
0
Carl WebsterCommented:
Then I would uninstall IIS, reinstall IIS, apply Windows Updates, reboot, check the event logs for errors, install Web Interface and try to run Discovery and create your site.

What version of Web Interface are you installing?  I would recommend either 4.6 or 5.1.1
Also install Management Console update 4.6.4.
0
dak11Author Commented:
Carl,

Does ASP.net need to also be installed for the web interface to run correctly?

Thanks for all the help. Be nice if I didn't have to totally reset it up from scratch.
0
Carl WebsterCommented:
yes

See this article I wrote:

http://www.dabcc.com/article.aspx?id=9786

0
dak11Author Commented:
Carl,

I get a whole bunch of Event ID: 7023 error messages when IIS is installed and the component wizard just hangs about half the way through.
0
Carl WebsterCommented:
what is the source?
0
dak11Author Commented:
Source - Service Control manager

Description -

The IIS Admin Service service terminated with the following error:
The specified module could not be found.
0
dak11Author Commented:
Thanks Carl.

I look to be almost there. I can now get to the website and login page but when I type in my credentials I get the message..

Your credentials could not be validated. either they are invalid or there is a problem with the authentication system. Try again or contact your system administrator.
0
Carl WebsterCommented:
Did you do everything in this article I wrote:

http://www.dabcc.com/article.aspx?id=9789
0
dak11Author Commented:
I was just looking that over and there's no site listed under web interface in the Management console and it doesn't give me the option to create site in the common task section.
0
Carl WebsterCommented:
This is a long chain of comments so fill me in.  What OS, what version of Web Interface, what version of .Net Framework do you have loaded?
0
dak11Author Commented:
Windows 2003

Web interface 5.1.1.0

3 version of .net framework

2.0 SP2
3.0 SP2
3.5 SP1
0
Carl WebsterCommented:
Did you install the Web Interface 5.1.1 Management Console?
0
dak11Author Commented:
Carl,

Everything is up and running. Got the interface to show up in the console by reinstalling the 5.1.1 Management console.

Also found a solution to the credentials problem. Changed the XML port from 80 to 8080 and registered Msxml3.dll.

Thanks for all the help.
0
Carl WebsterCommented:
WHEW!!!  Glad you got it all working.  It is not supposed to be this hard! :)
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Citrix

From novice to tech pro — start learning today.