We have 200 blackberries in our company and I know of 3 that lose internet access on, what appears to be, a random schedule. We have deleted the users, re-activated their accounts, etc. but it never clears up the problem. The only thing that works everytime to clear up the problem is to completely reboot the Blackberry Server. We don't do any configuration change, just reboot it. Once we do that, they are able to get back on the internet and work fine.
I have tried just shutting down our Domino server and starting it back up again, but that doesn't clear the issue. Other people don't even notice a problem with the internet on their blackberries during the times of the internet not working. One of the people who is experiencing the problem stops receiving mail as well on his blackberry. So it appears he loses all data service. Do the blackberries come back through our corporate BES server for internet access?
We don't have any policies in place to shut down access to the internet. Can some one tell me what might be going on and how to fix it?