Low Battery application popup and then server is restarting - urgent
Hi experts,
One of my servers has been restarting itself. I check the event viewer and the correlating entry is as follows:
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Source: Application Popup
Category: None
Event ID: 26
Description: Application popup: Low Battery : You should change your battery or switch to outlet power immediately to keep from losing your work.
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There is another entry the same except it says "Critical Battery" instead of Low. This server is plugged into a UPS, but there is no software installed that monitors the UPS battery and shuts down when battery is low. It might have been installed previously but I see no signs of such a program on the system.
Can you point me in the rigth direction to troubleshooting this and solving it? It is urgent because this server is our primary domain controller / email server eeek.
Thanks
One of my servers has been restarting itself. I check the event viewer and the correlating entry is as follows:
-----
Source: Application Popup
Category: None
Event ID: 26
Description: Application popup: Low Battery : You should change your battery or switch to outlet power immediately to keep from losing your work.
-----
There is another entry the same except it says "Critical Battery" instead of Low. This server is plugged into a UPS, but there is no software installed that monitors the UPS battery and shuts down when battery is low. It might have been installed previously but I see no signs of such a program on the system.
Can you point me in the rigth direction to troubleshooting this and solving it? It is urgent because this server is our primary domain controller / email server eeek.
Thanks
dmarinenko
You must have the UPS software installed. It is basically shutting down because it thinks the UPS is dying. What does the charge look like on your UPS? Is it low? How many things are plugged into it and what kind of ups/watts is it? you may be putting on too much of a load on it. Is the serial port or usb cable connected from the server to UPS?
Sorry remind me to read a little better on not having software installed,
If you look under device manager, i bet the battery backup is listed you can right click and go to properties
Also check control panel, and then power to see what it;s at. It should be always on.
You can also look here
http://www.planetamd64.com/lofiversion/index.php?t28424.html
If you look under device manager, i bet the battery backup is listed you can right click and go to properties
Also check control panel, and then power to see what it;s at. It should be always on.
You can also look here
http://www.planetamd64.com/lofiversion/index.php?t28424.html
This seems to me that you UPS is going out replace the battery. Also, I would check your RAID controller battery.
ASKER
Under device manager, there is a device called HID UPS Battery listed under Batteries. The driver provider says Microsoft and thats about the only useful information there.
The RAID controller battery state is reporting as degraded.
I will install a new battery in the RAID controller as soon as I can after hours. Should I do anything about the HID UPS Battery listed in device manager? Also, I have never changed out the battery in a RAID controller. I don't want to wipe out my RAID configuration. Do I have anything to watch out for?
The RAID controller battery state is reporting as degraded.
I will install a new battery in the RAID controller as soon as I can after hours. Should I do anything about the HID UPS Battery listed in device manager? Also, I have never changed out the battery in a RAID controller. I don't want to wipe out my RAID configuration. Do I have anything to watch out for?
If the battery is degraded you should be able just to recondition the battery through the RAID controller application.
The UPS is most likely causing the issue.
The UPS is most likely causing the issue.
Did you look under the control paneland then power options?
That device should be listed and you should have an alarm tab.
As for a raid battery, i doubt thats it, but never the less it's not bad to change them once in awhile. Not much to worry about just realize the raid card always has power going to it, so you don't wan't to ground it out by putting it on a metal table for instance or the side of the case etc.
That device should be listed and you should have an alarm tab.
As for a raid battery, i doubt thats it, but never the less it's not bad to change them once in awhile. Not much to worry about just realize the raid card always has power going to it, so you don't wan't to ground it out by putting it on a metal table for instance or the side of the case etc.
ASKER
dariusq,
Under battery tasks for the RAID controller battery, it says No Tasks Available. I attached a screenshot of it.
dmarinenko,
It is a Win 2k server, I don't see any Power options under the Control Panel. Should I just use Add/Remove hardware and uninstall the HID UPS Battery?
RAID-Battery.bmp
Under battery tasks for the RAID controller battery, it says No Tasks Available. I attached a screenshot of it.
dmarinenko,
It is a Win 2k server, I don't see any Power options under the Control Panel. Should I just use Add/Remove hardware and uninstall the HID UPS Battery?
RAID-Battery.bmp
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ASKER
I replaced the battery in the UPS about 6 months ago with a brand new one. It is reporting a full charge and at about half load, which is why this is strange.
I did find remnants of a Powerchute installation on the server, which is some software that monitors UPS levels, etc. I got rid of that but it didn't solve the issue, so next I will get that RAID controller battery replaced.
I haven't removed the HID UPS battery from device manager yet either, I want to do it after hours incase it causes some unexpected problems.
Thanks for all your help so far, I think we're getting close.
I did find remnants of a Powerchute installation on the server, which is some software that monitors UPS levels, etc. I got rid of that but it didn't solve the issue, so next I will get that RAID controller battery replaced.
I haven't removed the HID UPS battery from device manager yet either, I want to do it after hours incase it causes some unexpected problems.
Thanks for all your help so far, I think we're getting close.
ASKER
Had other high priority projects to attend to, I will be getting back to this now.
Just let me know.
ASKER
Removing the battery from device manager seems to have fixed the issue!
ASKER
Sorry, I meant to split points between dmarinenko(300) and dariusq(200) for his additional help.
ASKER
Removing the Battery from Device Manager worked