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Avatar of tankergoblin
tankergoblin

receive exclamation mark on realtek audio
Hi,

I bought a new AMD motherboard.

I try to install audio driver (realtek) and exclamation mark appear on audio icon in system>hardware

I had update my OS.

My question is how to fix and is it hardware problem or software problem?

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Avatar of Pete_ZedPete_Zed๐Ÿ‡ณ๐Ÿ‡ฟ

What is the model of motherboard you have? Have you checked on the manufacturers web site for audio drivers?

Avatar of NaturaTekNaturaTek๐Ÿ‡บ๐Ÿ‡ธ

You can try a couple of things.

1. Reinstall the audio driver directly from realteks website http://www.realtek.com.tw/

2. You can try right clicking on the exclamation and choose update driver, it may or may not install the correct driver.

3. Right click on it and uninstall it, then restart. It should reinstall and may or may not ask you for driver. Use the CD if you must that came with the amd motherboard.

4. In bios, make sure integrated audio is enabled, but it strongly looks like it is.

5. Verify you are using the correct realtek driver. Be careful on using the driver detected by windowsupdate.com. There is a specific audio driver 'high definition audio codec'..etc being released for certain audio hardware that causes the exclamation. This can be easily resolved by uninstalling, and reinstalling the correct audio driver.

Avatar of tankergoblintankergoblin

ASKER

1) What is the model of motherboard ย --> 7VM400AM-RZ
2)checked on the manufacturers web site for audio drivers --> motherboard do come with the driver
3)Reinstall the audio driver directly .. --> i try already but on the half way of installation error occur and unable to proceed installation
4) clicking on the exclamation and choose update driver --> unable to do so, nothing pop up . i also try to uninstall the exclamation audio driver, but failed.
5)make sure integrated audio is enabled --> where is it allocated in bios.
6)Verify you are using the correct realtek driver --> i believe i use a correct one cause it come with motherboad(in the cd)
7) i cannot uninstall and update.. the driver im using is from the cd come with motherboard.

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Avatar of TimorosTimoros๐Ÿ‡ฌ๐Ÿ‡ท

OK,
Uninstall the drivers that you've installed
Download &ย install these :
http://www.viaarena.com/default.aspx?PageID=420&OSID=1&CatID=1010&SubCatID=105

According to your m/b specification (http://europe.giga-byte.com/FileList/Manual/motherboard_manual_7vm400am-rz_e.pdf) the audio drivers is VIA not Realtek (On-Board Sound VIA VT1617).

Hope that helps !

sorry my motherboard model is GA- MA78GM-S2H
and how can i remove the old driver. Cause my i cannot delete from system>hardware

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Avatar of NaturaTekNaturaTek๐Ÿ‡บ๐Ÿ‡ธ

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i did try the driver you show me
but the driver cannot successfully installed.
dont know why .
error occur

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Is it possible that exclamation mark occur because of hardware problem?

Avatar of NaturaTekNaturaTek๐Ÿ‡บ๐Ÿ‡ธ

Can you right click on it in device manager, and post the contents in the device status box

Avatar of NaturaTekNaturaTek๐Ÿ‡บ๐Ÿ‡ธ

Also you might need 2 sound drivers. You probably have ATI hdmi audio as well.
Install the latest ati graphic drivers from here
http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/integrated-xp
thats for your ati hd 3200

If it doesnt load the hdmi driver, go here:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
And download the ATI hdmi driver install it.


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this is on my device manager and when i try to uninstall it the message pop out

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Microsoft Windows XP is the sixth release of the NT series of operating systems, and was the first to be marketed in a variety of editions: XP Home and XP Professional, designed for business and power users. The advanced features in XP Professional are generally disabled in Home Edition, but are there and can be activated. There were two 64-bit editions, an embedded edition and a tablet edition.