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SBS 2003 SP2 Internet Connection Wizard Fails

I have Windows SBS 2003 SP2 and I am attempting to run the Connect to Internet and Email wizard or the Configure Remote Access wizard.  The Wizard procedes fine until it gets to the Firewall configuration.  At that point it fails and it generates RRAS report.  I  am unable to configure the linksys router on our network this way.  As a side note the Remote Web workplace works just fine inside the network but when attempting to access it from without I get a page can't be displayed message.
Content of RRAS Log
 
*** Running IExpress to build the package returned ERROR 80004005
*** ERROR: Cannot delete temp directory CMP102.tmp
Specifying error location (in CMAK) returned OK
*** CRRASCommit::CommitCMAK returned ERROR 80004005
*** CRRASCommit::CommitEx returned ERROR 80004005

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Avatar of Michael Worsham
Michael Worsham
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Windows 2003 service pack 2 known issues on Small Business Server 2003
http://support.microsoft.com/kb/555912

Can I Install Windows Server 2003 SP2 on SBS 2003?
http://blogs.technet.com/sbs/archive/2007/03/14/can-i-install-windows-server-2003-sp2-on-sbs-2003.aspx
Avatar of Alan Hardisty
Alan Hardisty
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I would run the Wizard without getting it to try to configure your linksys router (if that is what you are trying).

It is much safer and easier to configure the router yourself.

If I am not understanding you rproblem properly - please accept my apologies and perhaps you can expand a little on what your steps are and what you are trying to do.

Thanks

Alan
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Michael Worsham
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Definitely don't let the SBS server utilize uPnP to control the router. That causes a lot of security concerns, especially for opening external ports to the outside world.
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Talon71

ASKER

The business owner is used to running the wizard when he has trouble connecting via Remote Web workplace.  As stated the RWW works internally but doesn't work outside the LAN.  We get the following:  http://www.accessdata.com.au/content/images/IConfig.jpg.  How would I prevent uPnP from being used by the SBS to control the router?   From what I have read about SP2 that there are issues but none that directly correlate to the symptoms we're experiencing.
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Alan Hardisty
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Michael Worsham
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Something else to consider is if you are already running a hardware based firewall, then I would recommend just turning off the SBS/Windows Firewall option via the CEICW.

Avatar of Talon71
Talon71

ASKER

To correct the record the Connect to Internet and Email wizard runs fine and isn't causing any further trouble.  The Configure Remote Access Wizard is still failing to complete it's setup.  It stalls at about 90% and then after a while it generates the following message:  An error occurred while creating the connection manager configuration package file. For details, see C:\Program Files\Microsoft Small Business Server\Support\rraslog.txt and then rerun the remote access wizard.  At this point the only firewall is the Windows based one.  SBS is not allowing me to modify the firewall settings and an informational message pops up stating that "another program or service is running that might use the Network Addrerss Component (IPnat.sys)".  I click Ok and still can't access the firewall settings.

5/18/2009 6:16 PM
C:\Program Files\Microsoft Windows Small Business Server\Networking\RRASWiz\wizrras.dll, version 5.2.2651.0
Calling CRRASCommit::CommitEx
Calling CRRASCommit::ValidatePropertyBag
pdispPPPBag->QueryInterface returned OK
PropertyBag 37970
Reading property value for enabling Remote Access returned OK
bRemoteAccess = 1
Reading property value for VPN returned OK
bVPN = 1
Reading property value for RAS returned OK
bRAS = 0
Calling CRRASCommit::ValidateVPNProperties
Reading VPN Server Name returned OK
VPN Server Name is server.aplushl.com
Calling CRRASCommit::ValidateDHCPProperties
Reading the static pool property returned OK
Static pool property value is 1
Reading the static IP range FROM returned OK
FROM 192.168.1.100
Reading the static IP range TO returned OK
TO 192.168.1.116
CRRASCommit::ValidateDHCPProperties returned OK
CRRASCommit::ValidateVPNProperties returned OK
CRRASCommit::ValidatePropertyBag returned OK
pdispPPPBag->QueryInterface returned OK
Pointer to the property bag 37970
Calling CRRASCommit::CommitRRAS
Arguments:
PropertyBag 37970
bRAS 0
bVPN 1
Getting the GUID of the private NIC returned OK
Private NIC Guid is {ABD85618-8C27-4705-9D9F-393BAB88823D}
Checking whether RRAS is already running returned OK
RRAS is not running
Installing RRAS returned OK
Dhcp server is not installed or not running on this box
Reading static pool property returned OK
Value of static pool property is 1
Reading static IP range FROM returned OK
FROM 192.168.1.100
Reading static IP range TO returned OK
TO 192.168.1.116
Enabling static address pool returned OK
Configuring ports returned OK
Identifying the private NIC for RAS returned OK
Setting the default authentication methods returned OK
Disabling NETBIOS for RAS returned OK
Changing RRAS startup type to automatic returned OK
Configuring Remote Access Policy returned OK
Starting RRAS service returned OK
Saving RRAS method returned OK
Method is 2
Where 1 = RAS, 2 = VPN 3 = both
Saving static pool address range FROM returned OK
Calling Saving static pool address range TO
Saving static pool address range FROM returned OK
CRRASCommit::CommitRRAS returned OK
Calling CRRASCommit::CommitCMAK
Arguments:
PropertyBag 37970
bRAS 0
bVPN 1
Template file name is sbsvpn
Reading VPN Server name returned OK
Reading VPN Server name is server.aplushl.com
Created temp directory CMP59.tmp
Copying required template files to the temp directory returned OK
Updating CMP template returned OK
Updating CMS template returned OK
Updating SED template returned OK3:48 PM 5/30/2009
Creating proxy configuration file returned OK
*** Running IExpress to build the package returned 3:39 PM 5/30/2009
*** ERROR: Cannot delete temp directory CMP59.tmp
Specifying error location (in CMAK) returned OK
*** CRRASCommit::CommitCMAK returned ERROR 80004005
*** CRRASCommit::CommitEx returned ERROR 80004005
 
6/6/2009 3:57 PM
C:\Program Files\Microsoft Windows Small Business Server\Networking\RRASWiz\wizrras.dll, version 5.2.2651.0
Calling CRRASCommit::CommitEx
Calling CRRASCommit::ValidatePropertyBag
pdispPPPBag->QueryInterface returned OK
PropertyBag 379d8
Reading property value for enabling Remote Access returned OK
bRemoteAccess = 1
Reading property value for VPN returned OK
bVPN = 1
Reading property value for RAS returned OK
bRAS = 0
Calling CRRASCommit::ValidateVPNProperties
Reading VPN Server Name returned OK
VPN Server Name is server.icke.net
Calling CRRASCommit::ValidateDHCPProperties
Reading the static pool property returned OK
Static pool property value is 0
Reading the DHCP server IP returned OK
Dhcp server IP is 71.134.40.209
CRRASCommit::ValidateDHCPProperties returned OK
CRRASCommit::ValidateVPNProperties returned OK
CRRASCommit::ValidatePropertyBag returned OK
pdispPPPBag->QueryInterface returned OK
Pointer to the property bag 379d8
Calling CRRASCommit::CommitRRAS
Arguments:
PropertyBag 379d8
bRAS 0
bVPN 1
Getting the GUID of the private NIC returned OK
Private NIC Guid is {ABD85618-8C27-4705-9D9F-393BAB88823D}
Checking whether RRAS is already running returned OK
RRAS already running
Stopping RRAS returned OK
Installing RRAS returned OK
Dhcp server is not installed or not running on this box
Reading static pool property returned OK
Value of static pool property is 0
Reading Dhcp Server IP returned OK
Dhcp Server IP is 71.134.40.209
Enabling DHCP client addressing returned OK
Adding Dhcp server to Relay Agent returned OK
Enabling the Relay Agent on private interface returned OK
Configuring ports returned OK
Identifying the private NIC for RAS returned OK
Setting the default authentication methods returned OK
Disabling NETBIOS for RAS returned OK
Changing RRAS startup type to automatic returned OK
Configuring Remote Access Policy returned OK
Starting RRAS service returned OK
Saving RRAS method returned OK
Method is 2
Where 1 = RAS, 2 = VPN 3 = both
Saving Dhcp Server IP returned OK
CRRASCommit::CommitRRAS returned OK
Calling CRRASCommit::CommitCMAK
Arguments:
PropertyBag 379d8
bRAS 0
bVPN 1
Template file name is sbsvpn
Reading VPN Server name returned OK
Reading VPN Server name is server.icke.net
Created temp directory CMP100.tmp
Copying required template files to the temp directory returned OK
Updating CMP template returned OK
Updating CMS template returned OK
Updating SED template returned OK
Creating proxy configuration file returned OK
 
6/6/2009 4:04 PM
C:\Program Files\Microsoft Windows Small Business Server\Networking\RRASWiz\wizrras.dll, version 5.2.2651.0
Calling CRRASCommit::CommitEx
Calling CRRASCommit::ValidatePropertyBag
pdispPPPBag->QueryInterface returned OK
PropertyBag 379d8
Reading property value for enabling Remote Access returned OK
bRemoteAccess = 1
Reading property value for VPN returned OK
bVPN = 1
Reading property value for RAS returned OK
bRAS = 0
Calling CRRASCommit::ValidateVPNProperties
Reading VPN Server Name returned OK
VPN Server Name is server.icke.net
Calling CRRASCommit::ValidateDHCPProperties
Reading the static pool property returned OK
Static pool property value is 1
Reading the static IP range FROM returned OK
FROM 192.168.1.91
Reading the static IP range TO returned OK
TO 192.168.1.99
CRRASCommit::ValidateDHCPProperties returned OK
CRRASCommit::ValidateVPNProperties returned OK
CRRASCommit::ValidatePropertyBag returned OK
pdispPPPBag->QueryInterface returned OK
Pointer to the property bag 379d8
Calling CRRASCommit::CommitRRAS
Arguments:
PropertyBag 379d8
bRAS 0
bVPN 1
Getting the GUID of the private NIC returned OK
Private NIC Guid is {ABD85618-8C27-4705-9D9F-393BAB88823D}
Checking whether RRAS is already running returned OK
RRAS already running
Stopping RRAS returned OK
Installing RRAS returned OK
Dhcp server is not installed or not running on this box
Reading static pool property returned OK
Value of static pool property is 1
Reading static IP range FROM returned OK
FROM 192.168.1.91
Reading static IP range TO returned OK
TO 192.168.1.99
Enabling static address pool returned OK
Configuring ports returned OK
Identifying the private NIC for RAS returned OK
Setting the default authentication methods returned OK
Disabling NETBIOS for RAS returned OK
Changing RRAS startup type to automatic returned OK
Configuring Remote Access Policy returned OK
Starting RRAS service returned OK
Saving RRAS method returned OK
Method is 2
Where 1 = RAS, 2 = VPN 3 = both
Saving static pool address range FROM returned OK
Calling Saving static pool address range TO
Saving static pool address range FROM returned OK
CRRASCommit::CommitRRAS returned OK
Calling CRRASCommit::CommitCMAK
Arguments:
PropertyBag 379d8
bRAS 0
bVPN 1
Template file name is sbsvpn
Reading VPN Server name returned OK
Reading VPN Server name is server.icke.net
Created temp directory CMP102.tmp
Copying required template files to the temp directory returned OK
Updating CMP template returned OK
Updating CMS template returned OK
Updating SED template returned OK
Creating proxy configuration file returned OK
*** Running IExpress to build the package returned ERROR 80004005
*** ERROR: Cannot delete temp directory CMP102.tmp
Specifying error location (in CMAK) returned OK
*** CRRASCommit::CommitCMAK returned ERROR 80004005
*** CRRASCommit::CommitEx returned ERROR 80004005
 
6/13/2009 4:20 PM
C:\Program Files\Microsoft Windows Small Business Server\Networking\RRASWiz\wizrras.dll, version 5.2.2651.0
Calling CRRASCommit::CommitEx
Calling CRRASCommit::ValidatePropertyBag
pdispPPPBag->QueryInterface returned OK
PropertyBag 379d8
Reading property value for enabling Remote Access returned OK
bRemoteAccess = 1
Reading property value for VPN returned OK
bVPN = 1
Reading property value for RAS returned OK
bRAS = 0
Calling CRRASCommit::ValidateVPNProperties
Reading VPN Server Name returned OK
VPN Server Name is server.aplushl.com
Calling CRRASCommit::ValidateDHCPProperties
Reading the static pool property returned OK
Static pool property value is 1
Reading the static IP range FROM returned OK
FROM 192.168.1.91
Reading the static IP range TO returned OK
TO 192.168.1.99
CRRASCommit::ValidateDHCPProperties returned OK
CRRASCommit::ValidateVPNProperties returned OK
CRRASCommit::ValidatePropertyBag returned OK
pdispPPPBag->QueryInterface returned OK
Pointer to the property bag 379d8
Calling CRRASCommit::CommitRRAS
Arguments:
PropertyBag 379d8
bRAS 0
bVPN 1
Getting the GUID of the private NIC returned OK
Private NIC Guid is {ABD85618-8C27-4705-9D9F-393BAB88823D}
Checking whether RRAS is already running returned OK
RRAS already running
Stopping RRAS returned OK
Installing RRAS returned OK
Dhcp server is not installed or not running on this box
Reading static pool property returned OK
Value of static pool property is 1
Reading static IP range FROM returned OK
FROM 192.168.1.91
Reading static IP range TO returned OK
TO 192.168.1.99
Enabling static address pool returned OK
Configuring ports returned OK
Identifying the private NIC for RAS returned OK
Setting the default authentication methods returned OK
Disabling NETBIOS for RAS returned OK
Changing RRAS startup type to automatic returned OK
Configuring Remote Access Policy returned OK
Starting RRAS service returned OK
Saving RRAS method returned OK
Method is 2
Where 1 = RAS, 2 = VPN 3 = both
Saving static pool address range FROM returned OK
Calling Saving static pool address range TO
Saving static pool address range FROM returned OK
CRRASCommit::CommitRRAS returned OK
Calling CRRASCommit::CommitCMAK
Arguments:
PropertyBag 379d8
bRAS 0
bVPN 1
Template file name is sbsvpn
Reading VPN Server name returned OK
Reading VPN Server name is server.aplushl.com
Created temp directory CMP623.tmp
Copying required template files to the temp directory returned OK
Updating CMP template returned OK
Updating CMS template returned OK
Updating SED template returned OK
Creating proxy configuration file returned OK
 
6/13/2009 5:01 PM
C:\Program Files\Microsoft Windows Small Business Server\Networking\RRASWiz\wizrras.dll, version 5.2.2651.0
Calling CRRASCommit::CommitEx
Calling CRRASCommit::ValidatePropertyBag
pdispPPPBag->QueryInterface returned OK
PropertyBag 39b90
Reading property value for enabling Remote Access returned OK
bRemoteAccess = 1
Reading property value for VPN returned OK
bVPN = 1
Reading property value for RAS returned OK
bRAS = 0
Calling CRRASCommit::ValidateVPNProperties
Reading VPN Server Name returned OK
VPN Server Name is server.aplushl.com
Calling CRRASCommit::ValidateDHCPProperties
Reading the static pool property returned OK
Static pool property value is 1
Reading the static IP range FROM returned OK
FROM 192.168.1.91
Reading the static IP range TO returned OK
TO 192.168.1.99
CRRASCommit::ValidateDHCPProperties returned OK
CRRASCommit::ValidateVPNProperties returned OK
CRRASCommit::ValidatePropertyBag returned OK
pdispPPPBag->QueryInterface returned OK
Pointer to the property bag 39b90
Calling CRRASCommit::CommitRRAS
Arguments:
PropertyBag 39b90
bRAS 0
bVPN 1
Getting the GUID of the private NIC returned OK
Private NIC Guid is {ABD85618-8C27-4705-9D9F-393BAB88823D}
Checking whether RRAS is already running returned OK
RRAS already running
Stopping RRAS returned OK
Installing RRAS returned OK
Dhcp server is not installed or not running on this box
Reading static pool property returned OK
Value of static pool property is 1
Reading static IP range FROM returned OK
FROM 192.168.1.91
Reading static IP range TO returned OK
TO 192.168.1.99
Enabling static address pool returned OK
Configuring ports returned OK
Identifying the private NIC for RAS returned OK
Setting the default authentication methods returned OK
Disabling NETBIOS for RAS returned OK
Changing RRAS startup type to automatic returned OK
Configuring Remote Access Policy returned OK
Starting RRAS service returned OK
Saving RRAS method returned OK
Method is 2
Where 1 = RAS, 2 = VPN 3 = both
Saving static pool address range FROM returned OK
Calling Saving static pool address range TO
Saving static pool address range FROM returned OK
CRRASCommit::CommitRRAS returned OK8:29 PM 6/13/2009
Calling CRRASCommit::CommitCMAK
Arguments:
PropertyBag 39b90
bRAS 0
bVPN 1
Template file name is sbsvpn
Reading VPN Server name returned OK
Reading VPN Server name is server.aplushl.com
Created temp directory CMP1F.tmp
Copying required template files to the temp directory returned OK
Updating CMP template returned OK
Updating CMS template returned OK
Updating SED template returned OK
Creating proxy configuration file returned OK
*** Running IExpress to build the package returned ERROR 80004005
*** ERROR: Cannot delete temp directory CMP1F.tmp
Specifying error location (in CMAK) returned OK
*** CRRASCommit::CommitCMAK returned ERROR 80004005
*** CRRASCommit::CommitEx returned ERROR 80004005

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Avatar of Alan Hardisty
Alan Hardisty
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Re-run the Internet connection Wizard and when you get to the Enable Firewall option, select disable firewall.
http://www.sbs-rocks.com/sbs2k3/sbs2k3-n2.htm
Avatar of Talon71
Talon71

ASKER

I was able to view the internal company web page on the lan last night.  I tried accessing the same from home and IE displays a blank page.  I did successfully ping the IP with no loss of packets however.  I will rerun the ICW and try ot disable the firewall.  I have run the ICW a few times and don't recall it giving me an option to adjust the firewall setttings.  I'll report back when I know more.
Avatar of Talon71
Talon71

ASKER

Does the rraslog provide any clues as to what is the issue or are the recommendations being made done so with other experiences in mind?  My client logged in Sunday evening and turned off the routers firewall and he stated he still couldn't connect to the server via Rww.  I have yet to go back and rerun the ICW.  
Avatar of Michael Worsham
Michael Worsham
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One option I can think is since this problem is Service Pack related, you might want to look at calling Microsoft directly as sometimes they will waive the support fee when they find out that the Service Pack caused the problem.
 
If you are a Microsoft Partner, you can obtain priority support for cases where the business itself is considered in a 'down/unresponsive' state.

Avatar of Alan Hardisty
Alan Hardisty
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Looking through the rraslog, it seems that the problem is:
*** Running IExpress to build the package returned ERROR 80004005
*** ERROR: Cannot delete temp directory CMP1F.tmp

This link suggests that Windows 2003 SP1 has caused the error:
http://forums.techarena.in/small-business-server/89189.htm

Have you installed Windows 2003 SP1, or have you installed SP1 for SBS ? - check control panel / add/remove program. (list updates).
http://www.microsoft.com/downloads/details.aspx?FamilyId=B6F8A4C0-B707-4161-ADEB-44F1B756119F&displaylang=en

Alan
Avatar of Talon71
Talon71

ASKER

In regard to the service packs I followed what Microsoft posted as their recommendations for installing the service packs.  I am not sure why they want Windows Server 2003 SP1 installed when in a number of places I have read that it shouldn't be installed on SBS 03 at all.  I installed all the service packs listed below in order with the exception of the Windows XP SP2 for Client Deployment.  

Step One: Download the updates
On the computer running Windows SBS, create a folder named SP1 on your local hard disk.

Download and save the following updates into the SP1 folder:

Windows Server 2003 Service Pack 1
Windows SharePoint Services 2.0 Service Pack 1
Exchange Server 2003 Service Pack 1
Windows XP SP2 for Client Deployment
Windows Small Business Server 2003 Service Pack 1
Windows Server 2003 Sp2
Avatar of Alan Hardisty
Alan Hardisty
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Okay - great that you have followed the correct document and got the right Service Packs in place.

Have a look at the following article and see if following Brandy's suggestions highlights anything please:
http://groups.google.co.nz/group/microsoft.public.windows.server.sbs/browse_thread/thread/f53f5ff44b35d776

The suggestion is that you might have moved the Client Packages folder - is this the case?  If so, the registry needs to be changed to reflect this also (key is HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\clientsetup).

We'll get there!
Avatar of Talon71
Talon71

ASKER

I noticed in the google news group link that they have a manual RWW config instructions.  Hopefully that will apply to our situation as the directions are made for SBS 2000.  I do not recall now that I think about it installing the XP SP2 Client Deployment app update.  if I omitted that would that be a major issue?
Avatar of Talon71
Talon71

ASKER

End user replaced the router that was being used and he was able to solve the issue with RWW.  Thanks for all the input.