Solved: Tape re-use in Commvault

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deesloop🇬🇧

Tape re-use in Commvault

I have backup to disk then to tape.
I was told by my IT support company that once the tapes reached a certain age they could be reused.
I was to check in the Locations portion of the tree and look in the offsite section

There it would show when the tapes are due to come back in to the office
Tapes due back in would have a date with a timer icon

However I have a bunch of tapes due in but not with the icon?
Why is that and how can I reuse these tapes please?

tapes.JPG

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squify🇳🇿

Just put them back in to the tape library. CommVault knows that the data on those tapes are no longer valid and to reuse the tapes. I dont know why he told you about an icon for, unless that is what is in version 8.0.

deesloop🇬🇧

ASKER

Afraid that doesn't work
I cant just put them back in - they then stay with the same icon and Commvault complains no usable tapes.

squify🇳🇿

Did you try "importing" the tapes in CommVault? If you right click on the tapes when they are in the library and then view contents you should see a list of images on the tape all greyed out.

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deesloop🇬🇧

ASKER

Is there some setting that could be changed toi make it work that way?
The tapes for the other office appear to be given the right icon.

tapes2.JPG

deesloop🇬🇧

ASKER

Hmm.
My understanding of it is once the tapes are written to you export them to Offsite Tape Location.
Then in a years time or whenever they become available for re-use
The icon should change to the egg timer one.
You put them in the tape unit and Commvault scans and reuses.
When you say import
Do you mean load the drive up, right click library & import media?

deesloop🇬🇧

ASKER

OK, I loaded the tapes in - Nothing happened
So right click library, import media
Finds the tapes. All still have the blue square
Go to Locations section- offsite tapes
Tapes listed as location being offsite but are shown ascurrently in Library
Right click a tape, properties
Location changes to slot 10
Try another one - correctly identifies slot
Hit refresh, all locations are set back to offsite tapes - no slots.

Dont understand.

If a tape has a return to date, whiy is the icon not changing
And why when I put it back i nthe drive is it not being recognised as no longer offsite
And why doesn't importing change the location to mact the slots?

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deesloop🇬🇧

ASKER

Hmm. the way to get this to work is to right click each tape
Select delete, type erasne and reuse and move onto thenext one.
Support crowd reckon this is an "issue" with commvault.
It's not an issue on the other site where the tapes

Also can't right click tape, recall media - Need Vaultracker license (despite already having one)

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squify🇳🇿

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bhostmeyer

Your tapes are full, you have to modify your media retension to allow the tapes to be overwritten.

squify🇳🇿

I actually came across this issue a week after you asked this question. It is an issue with CommVault and support have a patch to fix it. Contact them and they should be able to help you.

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ITS-DCO

My issue is somewhere along this line but a little different. I got tapes back from my off-site because CommVault says they are due back. I import the medai but my vault tracker for exporting spit it back out. I fear that I am overlooking something. Can some one point me in the right direction? Thanks, CED

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The term "Backup" means the methods and processes involved to copy computer data (system data as well as application data) to media other than the ones where the data originally live (disk, tape, optical, cloud). "Restore" in turn means the methods and processes involved in data recovery, i. e., bringing back copied computer data to their original location. Backup/Restore primarily serves as a means of protection against data loss, be it due to disaster, corruption or sabotage. It can also be used for recovering data from an earlier point in time and even for cloning machines or applications. There is a wide variety of backup/restore software available, from expensive commercial products to free or open source tools.