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Windows Vista ping 127.0.0.1 general failure, ping 192.168.6.138 transmit failed error code 1231

I am in possession of a Toshiba Satellite P300 running Windows Vista Business OEM. The system has been running fine for four or five months till now. On Sunday it stopped communicating with the Network, This applies to the on board NIC, wireless NIC, and also trying to connect to the Internet through a NextG (Australian variation of 3G) modem.

So far my attempts to resolve this problem included:

System Restore - could not run as it was turn off.

Remove Norton 360
ping 127.0.0.1 got response general failure

Disable everything except Microsoft servicesin MSCONFIG -no change

Not sure what next, tried ping 192.168.6.138 got ping transmit failed, error code 1232
netsh int ip reset. Rebooted, got ping transmit failed error code 1231
OK Checked services and then tried ping again ping 127.0.0.1 get error General Failure, ping 192.168.6.138 get error ping transmit failed error code 1231 (Has changed from error code 1232)

netsh int ip reset resetnet.txt
No change

Tried disabling IP6 and Symantic filter on all network connections, no change.

sfc /scannow, no change

Then tried disabling Gratuitous ARP on Vista:-no change

Then tried following

1: Go to "regedit"
2: Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip
\Parameters
3: Double-click the ArpRetryCount value, type 0, and then click OK.
If it does not exist create of type REG_DWORD.
4: Reboot the machine
5: IPv4 should work.
No change.

Have tried 2 different modem/routers and a wireless router.

Show ipconfig shows a 169.254.nnn.nnn private IP address.

Not sure what to do next. Help would be appreciated.

jmarti80

If you are getting a 169.254.XXX.XXX that means no DHCP server is available to assign the computer an IP address. I think you are going down the wrong path trying to change things on the software side. It sounds to me the problem is a hardware/connectivity issue. When hardwired to the network do you see a connection light on the NIC card?

If not then you obviously have a bad physical connection.

If you see a light, then check your DHCP settings on whatever device on your network is assigning IP's.

jmarti80

Also please do an ipconfig /all and please post. Thanks.

SOLUTION

WestCoastJohn

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arixsin

In Vista, you have to run the netsh int ip reset as an elevated administrator.
Go to run, type cmd, press Ctrl+Shift+Enter to launch an elevated security command prompt. You can also go to start, all programs, accessories, right click on Command Prompt and choose run as administrator. Then run netsh int ip reset.

Reboot, and try it again.

ASKER CERTIFIED SOLUTION

gardtech

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arixsin

&$%#@& Norton!

WestCoastJohn

Glad you're working now, gartech.

John Jennings
MCP,MCDST,MCITP,MCTS

r0sebud

I have had the same problem. Network connected, but no IE, Firefox, or even Ping. Solved by completely uninstalling Eset Smart security firewall. It is worth noting that the compatibility of Eset smart security was never challengged during install.

I would add that other websites have suggested that the "Upgrade installation" of Windows 7 should be avoided. What? How much time do people want to waste? An Upgrade should work .... Microsft charges enough and has plenty of resource - what totally outrageous and daft notion - of course it should work!

bobnla

Norton Removal tool did it in my case.