Solved: Unable to Connect to Firebox System Manager on x550e Firewall

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sf1elds🇧🇧

Unable to Connect to Firebox System Manager on x550e Firewall

I'm Unable to Connect to Firebox System Manager on a x550e Watch guard Firewall.
I've logged the call with Watch Guard but they seem unable to help me at this time.

The communication logs say:-
06/23/09 22:00:49      Initiating login of appliance.
06/23/09 22:00:50      Login of appliance successful.
06/23/09 22:00:50      Initiating handshake with appliance.
06/23/09 22:00:50      Handshake failed.
06/23/09 22:01:00      Initiating handshake with appliance.
06/23/09 22:01:01      Handshake failed.

Watch Guard suggested I reboot, take box back to factory default and run Quick Start Wizard again. No Luck. I don't think it's a hardware fault because I have three (3) boxes purchased different times with the same problem. It's got to be something I'm missing.
I'm using WSM 10.2.9 and Fireware 10.2.9.

Please help me someone, please.

Thanks
Picture-6.png

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Paul Solovyovsky🇺🇸

Looks like you're using the latest WSM and Fireware. I would install WSM on a laptop and connect using a crossover cable to validate that it's not a network or anti-virus blocking a port issue.

dpk_wal🇮🇳

Please make sure that there is no personal firewall/antivirus software blocking access; you should be able to ping the device either on the default IP address of the new address as assigned using Quick Setup Wizard.

Please update.

Thank you.

sf1elds🇧🇧

ASKER

Please look at the attached picture. I can get into the firewall, add or modify policies all that stuff. I tried the cross over cable that didn't work.

It's the firebox system manager I'm tring to access. I need to look at the traffic monitor, bandwidth meter, service monitor, etc.

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Paul Solovyovsky🇺🇸

Have you tried to install WSM on a differenct system and give it a try?

dpk_wal🇮🇳

You must be using read-write passphrase to login; use read-only passphrase instead.

Even if you do not get connected to firebox; using policy manager you can open a file on your hard disk and make changes.

Please advice if you can ping the internal IP of firebox from your computer.

Thank you.

sf1elds🇧🇧

ASKER

Yes I've tried to install WSM on a different system, still don't work.

No I'm using read-only passphrase to login.

Yes I can ping the internal IP of the firebox.

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dpk_wal🇮🇳

As the unit is 550e, can you open https://internal-ip-of-firebox; what option you get there.
Thank you.

Paul Solovyovsky🇺🇸

Are the units setup standalone or HA?

sf1elds🇧🇧

ASKER

I get explorer cannot display the webpage when I type https://10.0.94.1/ in my address bar.

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sf1elds🇧🇧

ASKER

HA? The x550e is sitting in a live network. It's actually performing it's duties. I just can't do any kind of monitoring if I can't connect to the firebox system manager.

dpk_wal🇮🇳

My bad; it should have been:
http://internal-ip-of-firebox:8080/

Please check and update.

Thank you.

dpk_wal🇮🇳

As you say the FB is up and running; but you are not able to connect to it; there are two options:
1. There is heavy traffic due to which the management server is unable to connect; please try at a time when network is idle.
2. There is some corruption of software on the unit; we can reset the unit to factory default and then reconfigure it; if you old policy file when things were working fine [avoid the latest file as it might be corrupt] we can load that on firewall too.

Thank you.

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sf1elds🇧🇧

ASKER

https://10.0.94.1:8080/ didn't work either.

I already reset the firewall to factory default and re-ran the QSW but no luck. Please see new image.
Picture-1.png

dpk_wal🇮🇳

It is http and not https, please try: http://10.0.94.1:8080/

As seen from image you are already connected to device using WSM; as I understand you are unable to open Firebox System Manager; though other things like Policy Manager, Host Watch open fine.

If this is the case, as I said earlier, what is the current traffic/load on the unit. If possible unplug all cables other than trust cable and see if this makes any difference.
Also, rebooting firewall and then attempting to connect should also help.

Please update

Thank you.

sf1elds🇧🇧

ASKER

http://10.0.94.1:8080/ is not working either. Page cannot be displayed. However I can ping 10.0.94.1 successfully.

I connected my laptop to the firebox using a cross over cable and had the same results. Nothing else was connected to the x550e.

Rebooting didn't work either.

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dpk_wal🇮🇳

One more thing which can be tried before resetting the unit to factory defaults and reconfiguring is, if possible install management software on a different machine and check [though I dont think this would make any difference].

Have you already tried to reset the unit to factory defaults [please ensure you have a copy of the current running config].

Try to run quick setup wizard and see if that makes any difference.

Thank you.

sf1elds🇧🇧

ASKER

Did that already

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dpk_wal🇮🇳

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sf1elds🇧🇧

ASKER

Thanks a mil after several factory resets and reloading my old config, I finally did a factory reset and created a new config from scratch and that did the trick. I noticed this when I tried to connect to the WSM right after a factory reset and it worked with the default config. I then restored an old config and the problem re-occurred. Super so I can now do the same with the other boxes I'm having the same issues with.

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Hardware-based firewalls provide more sophisticated protection for inbound and outbound traffic than the simple Windows software firewall or the basic NAT firewalls found in routers. These devices implement techniques such as stateful packet inspection, deep packet inspection, and content filtering; and may include built-in antivirus and anti-malware protection.