Solved

Folders Disappearing Outlook 2007

Posted on 2009-06-27
5
450 Views
Last Modified: 2012-05-07
I have a client that claims that folders are disappearing iin her outlook. There are 3 folders that are gone. SHe has said that she had not deleted them and there is no sign of them in her folder views.

I tried to run scanst and nothig was found.

Any ideas?
0
Comment
Question by:jaconent
  • 2
  • 2
5 Comments
 
LVL 92

Expert Comment

by:John Hurst
ID: 24728287
There is not much to go on here. Outlook 2007 does not delete folders on its own in my experience with it (myself and clients). If one archives to the point a folder is empty (that is, archived elsewhere), it still does not delete the folder.

So is there any chance your client has dragged the folder into another folder while managing mail? I have managed to do that on rare occasion. ... Thinkpads_User
0
 

Author Comment

by:jaconent
ID: 24728299
I checked that and I can not find the folder anywhere. I searched by email subject, folder name etc.
I have not seen it happen on its own either.

I looked for foldder  that had subfolders adn there were none that should not have been there.

Would a scanpst "find" them? I tried and no luck
0
 
LVL 92

Accepted Solution

by:
John Hurst earned 500 total points
ID: 24728331
The user might have deleted the folder accidently. I know the user said they did not, but it is not hard to do. I am having some diffculty coming up with another reason, especially since you have searched for the contents and run scanpst. ... Thinkpads_User
0
 

Author Comment

by:jaconent
ID: 24728338
Thanks.

The deletted folder has a ton of old email in it. and no foders.

I thought I was just missing something.
0
 

Expert Comment

by:ITchick69
ID: 24798067
Thansk for the welcome...I am trying to find a solution as mentioned by others where a subfolder created by the user under the Inbox just disappears. Not deleted adn its not anywhere else in the mailbox. How can a folder just start deleting almost like it was syncronizing..I saw it happen..all of a sudden the folder and its contents just started deleting..no one was even touching the keyboard ! I am stumped and have been doing this a long time...
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now