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Folders Disappearing Outlook 2007

Posted on 2009-06-27
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Last Modified: 2012-05-07
I have a client that claims that folders are disappearing iin her outlook. There are 3 folders that are gone. SHe has said that she had not deleted them and there is no sign of them in her folder views.

I tried to run scanst and nothig was found.

Any ideas?
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Question by:jaconent
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LVL 93

Expert Comment

by:John Hurst
ID: 24728287
There is not much to go on here. Outlook 2007 does not delete folders on its own in my experience with it (myself and clients). If one archives to the point a folder is empty (that is, archived elsewhere), it still does not delete the folder.

So is there any chance your client has dragged the folder into another folder while managing mail? I have managed to do that on rare occasion. ... Thinkpads_User
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Author Comment

by:jaconent
ID: 24728299
I checked that and I can not find the folder anywhere. I searched by email subject, folder name etc.
I have not seen it happen on its own either.

I looked for foldder  that had subfolders adn there were none that should not have been there.

Would a scanpst "find" them? I tried and no luck
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LVL 93

Accepted Solution

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John Hurst earned 500 total points
ID: 24728331
The user might have deleted the folder accidently. I know the user said they did not, but it is not hard to do. I am having some diffculty coming up with another reason, especially since you have searched for the contents and run scanpst. ... Thinkpads_User
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Author Comment

by:jaconent
ID: 24728338
Thanks.

The deletted folder has a ton of old email in it. and no foders.

I thought I was just missing something.
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Expert Comment

by:ITchick69
ID: 24798067
Thansk for the welcome...I am trying to find a solution as mentioned by others where a subfolder created by the user under the Inbox just disappears. Not deleted adn its not anywhere else in the mailbox. How can a folder just start deleting almost like it was syncronizing..I saw it happen..all of a sudden the folder and its contents just started deleting..no one was even touching the keyboard ! I am stumped and have been doing this a long time...
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