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Crisscrossing vertical color lines, also swirls on laptop monitor

tklingman
tklingman asked
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Last Modified: 2012-08-13
I'm helping a friend with her laptop - trying to get some documents off before sending off to Dell (this is a Dell Studio book).  When her computer boots up there are thin color lines running veriticall over 95% of her monitor as well as black horizontal lines running across 30% of the screen.  There are a three  major lines in black that are curve around and through the vertical and horizontal lines.  The computer will boot up to Vista but I can only see 5% of the left hand side of the screen - and not enough to see enough directories or to drag files to a flash drive nor enough room to see cmd prompt to copy any files to a flash drive.  The thing is that when we turn off the monitor, I can still see a ghost image of many vetical lines and the swirl lines.  Could a problem with a video card permently etch  in both vertical and/or swirl lines? What could this be? I've tried an external monitor but it's not seeing this.... Thanks.
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Sounds like a faulty screen. You'll need to use an external monitor to save your fridnd's stuff. Try hooking up the external monitor before you power-u the laptop.. Also, some computers don't detect an external monitor automatially and you have to press some combination of keys to select - like Fn + a key.. Look in the computer's documentation (if any not on the computer) or google it...

Author

Commented:
Got stuff off her computer, fine - no problems when cooked to another computer so not video card, must be faulty screen.
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