We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

Cannot delete mailbox store  in exchange 2003

IntesyNordic
IntesyNordic asked
on
Medium Priority
928 Views
Last Modified: 2012-05-07
Hi,
I need some urgent help
When i try to delete the store i got the following message
One or more users currently use this mailbox store. These users must be moved to a different mailbox store or be mail disabled before deleting this store.
I have tested the following:http://support.microsoft.com/kb/279202
But there is no users (exept system mailbox, smtp, system attendant) that have this mailbox store.
br
Rolf

Comment
Watch Question

Expert of the Quarter 2009
Expert of the Year 2009

Commented:
Have you restarted the information store service and then tried again?
The error usually means what it says - there is a mailbox, usually unused that is pointing to the server. The system mailboxes will not cause the problem.

Simon.

Author

Commented:
Hi,
Yes i have restarted everything. But the same problem.
There is no mailbox pointing to that store in AD
Rolf

Commented:
Move the system attendant mailbox.  The procedure is listed here

http://exchangeshare.wordpress.com/2008/08/19/how-to-move-system-attendant-mailbox-exchange-2003/
Have you checked using Method 4 mentioned in the article that you followed?
If yes & still it is not letting you to remove exchange 2003, then you can follow below steps:
1. Take system state backup of your AD.
2. Open adsiedit.msc console on any of the DC's.
3. Expand Configuration partition > CN=Services > CN=Microsoft Exchange > CN=Organization name > CN=Administrative Groups > CN=Your Administrative Group > CN=Servers > CN=Servername (that needs to be removed) > CN=Storage Group > Highlight CN=Information Store > In the right hand side pane, it will list Mailbox Store & Public Folder Store > Select both, right click & delete them.
4. Now, proceed with uninstallation.

Author

Commented:
Yes i have tested Method 4.
 I don't wan to remove the server just to delete the standarduser01 mailbox store and this contains the SA mailbox. I will test to move the SA mailbox manually as cmccall suggested. If this works i can just delete the db-files and have the store dismounted

Author

Commented:
Hi,
I have now moved the system attendant mailbox to standarduser02. But  still got the message " One or more users currently use this mailbox store. These users must be moved to a different mailbox store or be mail disabled before deleting this store" when i try to delete the store standarduser01.

Commented:
OK, can run a query for any user that has that mailbox store as the homeMDB?

"(&(objectCategory=user)(homeMD=<DN of the store in question>))"  I am guessing that there is something in the directory that has this listed.  It may be a user that was removed and for some reason that value did not get scrubbed.  

If all else fails, you can hack it out with ADSIEDIT.  Make sure you get a good system state backup first.

Author

Commented:
Hi
 Can you check whats wrong with this query. I run it in AD, find custom search, ldap query

"(&(objectCategory=user)(homeMD=CN=Standarduser01 (SEHFS01X),CN=First Storage Group,CN=InformationStore,CN=SEHFS01X,CN=Servers,CN=Nordic,CN=Administrative Groups,CN=BUAG,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=BUAG,DC=locall))"  

Commented:
Ahh, sorry.  Replace ObjectCategory with ObjectClass

Author

Commented:

it start searching but don't find anything. I tried to change to Startdarduser02 but the query don't find anything there either. Something wrong with the query?

Commented:
Looking at your query, there are two "l"s in local.  DC=BUAG,DC=locall.  Check that and try again

Author

Commented:
It's the same with one l
If its not returning anything, then you can go ahead & remove the database files by dismounting the Mailstore. If it still does not let u do so, stop Information Store service & then try to remove the database files.

Commented:
it's also homeMDB not homeMD

Commented:
That was my fault.  I had the typo there.

Author

Commented:
The query worked when running ldifd program
But there is only 3 system mailboxes and one smtp mailsbox
Unlock this solution with a free trial preview.
(No credit card required)
Get Preview

Commented:
Go to the Active Directory Users and Computers>Right click domain name and click find, go to advanced tab>in the field select users>"Exchange Home server" attribute> Ends with>"Server name".

This will show the all the users that are connected to the server. If you dont find anything search in the entire directory.
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a free trial preview!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.