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Cannot delete mailbox store  in exchange 2003

Posted on 2009-06-27
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Last Modified: 2012-05-07
Hi,
I need some urgent help
When i try to delete the store i got the following message
One or more users currently use this mailbox store. These users must be moved to a different mailbox store or be mail disabled before deleting this store.
I have tested the following:http://support.microsoft.com/kb/279202
But there is no users (exept system mailbox, smtp, system attendant) that have this mailbox store.
br
Rolf

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Question by:IntesyNordic
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18 Comments
 
LVL 65

Expert Comment

by:Mestha
ID: 24729539
Have you restarted the information store service and then tried again?
The error usually means what it says - there is a mailbox, usually unused that is pointing to the server. The system mailboxes will not cause the problem.

Simon.
0
 

Author Comment

by:IntesyNordic
ID: 24729548
Hi,
Yes i have restarted everything. But the same problem.
There is no mailbox pointing to that store in AD
Rolf
0
 
LVL 6

Expert Comment

by:cmccall
ID: 24729971
Move the system attendant mailbox.  The procedure is listed here

http://exchangeshare.wordpress.com/2008/08/19/how-to-move-system-attendant-mailbox-exchange-2003/
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LVL 3

Expert Comment

by:gauravbhandari
ID: 24731513
Have you checked using Method 4 mentioned in the article that you followed?
If yes & still it is not letting you to remove exchange 2003, then you can follow below steps:
1. Take system state backup of your AD.
2. Open adsiedit.msc console on any of the DC's.
3. Expand Configuration partition > CN=Services > CN=Microsoft Exchange > CN=Organization name > CN=Administrative Groups > CN=Your Administrative Group > CN=Servers > CN=Servername (that needs to be removed) > CN=Storage Group > Highlight CN=Information Store > In the right hand side pane, it will list Mailbox Store & Public Folder Store > Select both, right click & delete them.
4. Now, proceed with uninstallation.
0
 

Author Comment

by:IntesyNordic
ID: 24731702
Yes i have tested Method 4.
 I don't wan to remove the server just to delete the standarduser01 mailbox store and this contains the SA mailbox. I will test to move the SA mailbox manually as cmccall suggested. If this works i can just delete the db-files and have the store dismounted
0
 

Author Comment

by:IntesyNordic
ID: 24731980
Hi,
I have now moved the system attendant mailbox to standarduser02. But  still got the message " One or more users currently use this mailbox store. These users must be moved to a different mailbox store or be mail disabled before deleting this store" when i try to delete the store standarduser01.
0
 
LVL 6

Expert Comment

by:cmccall
ID: 24732008
OK, can run a query for any user that has that mailbox store as the homeMDB?

"(&(objectCategory=user)(homeMD=<DN of the store in question>))"  I am guessing that there is something in the directory that has this listed.  It may be a user that was removed and for some reason that value did not get scrubbed.  

If all else fails, you can hack it out with ADSIEDIT.  Make sure you get a good system state backup first.
0
 

Author Comment

by:IntesyNordic
ID: 24732092
Hi
 Can you check whats wrong with this query. I run it in AD, find custom search, ldap query

"(&(objectCategory=user)(homeMD=CN=Standarduser01 (SEHFS01X),CN=First Storage Group,CN=InformationStore,CN=SEHFS01X,CN=Servers,CN=Nordic,CN=Administrative Groups,CN=BUAG,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=BUAG,DC=locall))"  
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LVL 6

Expert Comment

by:cmccall
ID: 24732606
Ahh, sorry.  Replace ObjectCategory with ObjectClass
0
 

Author Comment

by:IntesyNordic
ID: 24732633

it start searching but don't find anything. I tried to change to Startdarduser02 but the query don't find anything there either. Something wrong with the query?
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LVL 6

Expert Comment

by:cmccall
ID: 24732648
Looking at your query, there are two "l"s in local.  DC=BUAG,DC=locall.  Check that and try again
0
 

Author Comment

by:IntesyNordic
ID: 24732669
It's the same with one l
0
 
LVL 3

Expert Comment

by:gauravbhandari
ID: 24732738
If its not returning anything, then you can go ahead & remove the database files by dismounting the Mailstore. If it still does not let u do so, stop Information Store service & then try to remove the database files.
0
 
LVL 6

Expert Comment

by:cmccall
ID: 24732932
it's also homeMDB not homeMD
0
 
LVL 6

Expert Comment

by:cmccall
ID: 24732939
That was my fault.  I had the typo there.
0
 

Author Comment

by:IntesyNordic
ID: 24734020
The query worked when running ldifd program
But there is only 3 system mailboxes and one smtp mailsbox
0
 

Accepted Solution

by:
IntesyNordic earned 0 total points
ID: 24783156
Hi,
I think i have to live with this but i can remove the database files to get som more diskspace.

1. First i moved all mailboxes to another store.
2. Moved the system attendant to another store.http://exchangeshare.wordpress.com/2008/08/19/how-to-move-system-attendant-mailbox-exchange-2003/
3. Dismount the mailstore (set it no mount at startup)
4 Delete the database files

Thanx all for your help
0
 
LVL 3

Expert Comment

by:vicoso
ID: 24822823
Go to the Active Directory Users and Computers>Right click domain name and click find, go to advanced tab>in the field select users>"Exchange Home server" attribute> Ends with>"Server name".

This will show the all the users that are connected to the server. If you dont find anything search in the entire directory.
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