Solved

Windows Installer Issue

Posted on 2009-06-28
2
2,356 Views
Last Modified: 2013-11-14
Hi There,

I have a Windows Server 2008 x64 which is running Exchange Server 2007. I have been having some problems trying to uninstall and re install VMWARE Tools. When trying to remove the windows installer just says "preparing to Remove" and just sitts there and i have to end task. I have tried using the Windows Installer Cleanup Utiltiy, but this doesnt install either. So it would appear that there is an issue with the Windows Installer. I have tried installing windows installer 4.5 but it just sits there also. Has anyone had anything similar or know how to fix a windows insatller.
0
Comment
Question by:CodeBlueEngineers
2 Comments
 
LVL 40

Accepted Solution

by:
Vadim Rapp earned 500 total points
ID: 24730980
1. produce detailed log and post here ( support.microsoft.com/kb/223300 )
2. give it more time. Let it sit whole night.
0
 
LVL 12

Expert Comment

by:Gideon7
ID: 24831270
I've often seen VMware Tools hang on Server x64, particularly with Server Core.  It gets stuck in a rundll32.  The workaround is to hit Ctrl-Alt-Del to bring up Task Manager and kill the rundll32.  This will allow the (un)install to continue.
Killing the process does not appear to affect anything and VMware Tools runs fine after that.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Auto Login Script 3 40
SBS 2008 Standard OEL 2 28
Windows Server 2008 R2 - RDP Session:  How to delete a user profile? 1 55
Robocopy all drives in windows 2 28
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question