Missing USB printer port when adding a Lexmark C543dn printer in Windows XP SP2

Posted on 2009-06-28
Last Modified: 2012-05-07
I have a new Lexmark C543dn printer (USB).  I have tried several things to make this work -  none successfully:
-I have run the install process on the Lexmark CD.  The printer showed up in the printers list, but as LPT1, which didn't work, there was no option in the Ports tab (Printer Properties) to change it to USB.  I uninstalled the LexMark software.
- I then plugged the USB printer in and had the PnP process find the driver on the Lexmark CD.  This looked to work - PnP indicated that it was installed and ready to use.  When I went to the printer list the printer does not appear.  I then tried to manually add the printer, using the drivers on the harddrive, again there is no USB printer port showing up in the Add Printer dialog.  I tried the option to add a port, but USB was not available.

Outside the add printer process I have also tried:
- replaced USBMON.DLL, with the same file from another Windows XP SP2 printer.
- added a USB 2.0 card to the computer, then trying the same steps above with the printer plugged into the new port.

Question by:ausluv
  • 4
  • 4
  • 2

Expert Comment

ID: 24731738
From my experiences with Lexmark direct connect printers,  I wait to plug the printer into the USB until the installer asks to connect it.

You may want to uninstall everything and unplug the printer.  Then go to the Lexmark site to download the latest driver 

under the "Select Printer Type" tab select "Color Laser Printer"  then you will see the C543

Download the driver for your version of Windows.  



Expert Comment

ID: 24731745
oops that's the main support link, use this one.   

Author Comment

ID: 24731814
I'll try these out and get back to you.  Thank-you for the tips.

Author Comment

ID: 24731908
I tried this without success.  I downloaded the PCL driver from LexMark and ran the install.  It indicated that if the printer is PnP to plug it in and it would automatically load.  I did this, and still no success, also it did not prompt to find the driver.  Do I need to uninstall the driver?  If so, how do I do that.

- I have swapped the USB cable with another device and it appears that the cable is good.
- I also have a USB scanner attached, and it works fine.

When I go to the printer list and try to manually add the printer, it come up defaulted to LPT1.  There is no USB or Virtual USB to override this selction.   I tried to add a port, but in the add port list there are only:
Adobe PDF Port
CUIP Monitor
CutePDF Writer Monitor
HP Standard TCP/IP Port
Local Port
Microsoft Document Imaging Writer Monitor
Standard TCP/IP port

I don't see a USB option.

Expert Comment

ID: 24731999
Doing a little digging on the Lexmark site I've found they use a universal printer driver for that series.  At the same time they have a full tutorial wrote up in regards to the USB issues.  Please navigate to the following link and run through the directions.  You should already have the file saved from the previous download.

Let us know how it works for you, good luck

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.


Accepted Solution

ausluv earned 0 total points
ID: 24732150
This computer was missing the registry setting for the USB Monitor.  I added the following key and value:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors\Local

After that I reattached the printer to USB, PnP found it and setup it up on USB001.  Works great now.

Expert Comment

ID: 24732594
good to hear
LVL 38

Expert Comment

ID: 24734760
Glad you fixed the problem. However, I would still recommend using the printer's network port rather than USB. You'll save yourself trouble in the long run.

Author Comment

ID: 24735566
Thank-you I'll look into this.  This is run in a workgroup setup, not a formal domain.   I recommended the network setup to them also, but the PC that the printer is attached to is required to be up during hours so that everyone can share the internet connection.  The instructions that Lexmark provides for network setup are less than optimal, for instance how to tweak the network settings of the printer.

I'll leave it for a couple weeks and see what issues have arisen.
LVL 38

Expert Comment

ID: 24762013
Let the printer power up on the network and it will receive an IP address from the DHCP server. Print out a config page to check what it is. Then tweak the network settings (e.g. give the printer a fixed address) by typing the IP address into your browser.

To install it from the Add Printer wizard, install it as a *local* printer. When asked for the port, create a new Standard TCP/IP port with the printer's address and thenselect the location of the driver files when asked for the printer's model. You can do this on any PC to print direct to the printer, or on a server so users can install the driver from there.

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
USB Error 20 147
Printing not working on a Toshiba eStudio 232 12 94
Asus ks2003 driver XP 32 33 116
Running cost per page (excluding the cost of the paper) 3 38
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial demonstrates using Microsoft Excel pivot tables, how to reverse engineer competitors' marketing strategies through backlinks.
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: (…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now