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Small Business Server - no external email after password change

MXDEWD
MXDEWD asked
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Medium Priority
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Last Modified: 2012-08-13
Hi there, I have recently taken over the admin of server and as such changed the server admin password, to do this I had to change the password policy and now it looks like no one can send or recieve email externaly.

Internal seems fine.

HELP!
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Co-Owner
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Top Expert 2011
Commented:
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Author

Commented:
hey Alan... thanks for the quick response.

I have 2 services that were not started... mail marshal engine and performance logs and alerts.

Started Mail marshal OK but Performance logs and alerts failed to start - came back with an error... changed the password for the service but made no change.

I have now confirmed that external mail is working OK. I can only assume that the mail marshal service had something do do with it. I wonder why this would not have started on re-start????
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Glad you are running again - sometimes services just refuse to start for no reason.  Check the application event logs and you might see a reason.
FYI - Performance logs and Alerts never runs - it only runs when it needs to so you can ignore this service.
Thanks for the points.
Alan
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Mail Marshall is your Anti-Virus / Anti-Spam software, so without this service running, no mail would come in as this service intercepts mail first, before it is allowed to pass to your store.

Author

Commented:
HI Alan... thanks for the additional info - it all helps!

Regards Jason
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
My pleasure.
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