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Small Business Server - no external email after password change

Posted on 2009-06-28
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Last Modified: 2012-08-13
Hi there, I have recently taken over the admin of server and as such changed the server admin password, to do this I had to change the password policy and now it looks like no one can send or recieve email externaly.

Internal seems fine.

HELP!
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Question by:MXDEWD
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Accepted Solution

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Alan Hardisty earned 500 total points
ID: 24732470
Check to see if you have any services that are not running and that are reliant on the Administrator User / Password.
Click on Start, Run, (type) services.msc (press enter)
Click on the Startup Type column heading (this will sort all the processes into startup order) automatic items should appear at the top of the list.
Look down the list for items that are automatic and not started.  Try to start them.  If they fail to start, look at the Log On As column and if they don't say local system, check the username / password combination and if they are using the Administrator account, change the password.  Check all the non-started items and reset all relevant passwords and then try starting the services again.
You will hopefully get them all going again.
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Author Closing Comment

by:MXDEWD
ID: 31597733
hey Alan... thanks for the quick response.

I have 2 services that were not started... mail marshal engine and performance logs and alerts.

Started Mail marshal OK but Performance logs and alerts failed to start - came back with an error... changed the password for the service but made no change.

I have now confirmed that external mail is working OK. I can only assume that the mail marshal service had something do do with it. I wonder why this would not have started on re-start????
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Expert Comment

by:Alan Hardisty
ID: 24732611
Glad you are running again - sometimes services just refuse to start for no reason.  Check the application event logs and you might see a reason.
FYI - Performance logs and Alerts never runs - it only runs when it needs to so you can ignore this service.
Thanks for the points.
Alan
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Expert Comment

by:Alan Hardisty
ID: 24732617
Mail Marshall is your Anti-Virus / Anti-Spam software, so without this service running, no mail would come in as this service intercepts mail first, before it is allowed to pass to your store.
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Author Comment

by:MXDEWD
ID: 24732772
HI Alan... thanks for the additional info - it all helps!

Regards Jason
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Expert Comment

by:Alan Hardisty
ID: 24732785
My pleasure.
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