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Duplicate calendar entries are created in outlook 2003 whenever a calendar item is rescheduled

Posted on 2009-06-28
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Last Modified: 2012-05-07
We have a secretary who is a delegate who keeps schedules for multiple attorneys.

If she re-schedules an appointment from say 1-2pm to 2-3 pm, it updates perfectly on her calendar, but on the attorneys calendar instead of moving the appointment it creates a new appointment so now the attorney has 2 appointments instead of 1.

Any thoughts on what might be going on?
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Question by:rtlaw
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by:John Hurst
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Is the secretary merely changing the appointment? or is the secretary deleting the first and creating the second? I think the first way is the correct way to change the appointment. Also, check the permissions on the delegation.

... Thinkpads_User
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by:rtlaw
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Yes, she is changing the appointment - NOT deleting it.  But when she changes the appointment, instead of removing the original appointment time, it leaves it there but also adds it at the new designated time.

It obviously should just be moving the appointment not creating a duplicate.
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by:John Hurst
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So does she have permission to delete appointments? ... Thinkpads_User
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by:manny_lenis
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Do you have an Exhange Server in place?  One way to avoid this is to implement Public Calendars with the appropriate permissions.  
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by:rtlaw
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They do have an exchange back end sp2 2003 - She does appear to have appropriate permissions as A publishing editor to add items, read, and delete.
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by:John Hurst
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What happens if she has permissions as Author just to test? There may be some other problem. ... Thinkpads_User
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by:apache09
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Might just check that ALL users have Outlook 2003 ALL with SP3 installed.

http://www.microsoft.com/DOWNLOADS/details.aspx?familyid=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

Otherwise, check the attorneys Calendar settings.
Tools>Options>Calendar Options>Resource Scheduling
Make sure that Auto Decline of Conflicting Appointments is selected
 
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rtlaw earned 0 total points
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Turns out that it was an issue with the Blackberry server...had to update the BB server to the latest service pack.
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by:manny_lenis
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glad to hear your issue was resolved.  would've been helpful to know what other elements were involved in this problem.  like a BES.
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