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Duplicate calendar entries are created in outlook 2003 whenever a calendar item is rescheduled

Posted on 2009-06-28
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Last Modified: 2012-05-07
We have a secretary who is a delegate who keeps schedules for multiple attorneys.

If she re-schedules an appointment from say 1-2pm to 2-3 pm, it updates perfectly on her calendar, but on the attorneys calendar instead of moving the appointment it creates a new appointment so now the attorney has 2 appointments instead of 1.

Any thoughts on what might be going on?
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Question by:rtlaw
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9 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 24732922
Is the secretary merely changing the appointment? or is the secretary deleting the first and creating the second? I think the first way is the correct way to change the appointment. Also, check the permissions on the delegation.

... Thinkpads_User
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Author Comment

by:rtlaw
ID: 24732971
Yes, she is changing the appointment - NOT deleting it.  But when she changes the appointment, instead of removing the original appointment time, it leaves it there but also adds it at the new designated time.

It obviously should just be moving the appointment not creating a duplicate.
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Expert Comment

by:John Hurst
ID: 24732977
So does she have permission to delete appointments? ... Thinkpads_User
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LVL 3

Expert Comment

by:manny_lenis
ID: 24733087
Do you have an Exhange Server in place?  One way to avoid this is to implement Public Calendars with the appropriate permissions.  
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Author Comment

by:rtlaw
ID: 24733147
They do have an exchange back end sp2 2003 - She does appear to have appropriate permissions as A publishing editor to add items, read, and delete.
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LVL 95

Expert Comment

by:John Hurst
ID: 24733170
What happens if she has permissions as Author just to test? There may be some other problem. ... Thinkpads_User
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LVL 47

Expert Comment

by:apache09
ID: 24733251
Might just check that ALL users have Outlook 2003 ALL with SP3 installed.

http://www.microsoft.com/DOWNLOADS/details.aspx?familyid=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

Otherwise, check the attorneys Calendar settings.
Tools>Options>Calendar Options>Resource Scheduling
Make sure that Auto Decline of Conflicting Appointments is selected
 
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Accepted Solution

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rtlaw earned 0 total points
ID: 25188749
Turns out that it was an issue with the Blackberry server...had to update the BB server to the latest service pack.
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LVL 3

Expert Comment

by:manny_lenis
ID: 25221650
glad to hear your issue was resolved.  would've been helpful to know what other elements were involved in this problem.  like a BES.
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