We have a server that has been installed and working fine for the past few years.
Out of the blue, in the past three weeks it has started "crashing". What happens is the following:
Users terminal server sessions simply "freeze" - they do not disconnect, but they cannot click or do anything, cannot CTRL-ALT-END, etc.
On the console, you can press CTRL-ALT-DEL and logon, but it simply gets to "applying settings" and never goes any further (although this has not been left for any longer than around 5 minutes).
I can still ping the server, and can still access network shared drives across the network.
The only solution is to turn the server off and restart it.
There does not seem to be any pattern on when it is happening, eg:
29/6 11:01am 29/6 10:42am
25/6 10.24am 25/6 10.11am
5/6 12:00pm 5/6 11:06am 5/6 10:34am
On 3rd June (two days before this started happening) the following Microsoft updates were installed:
Microsoft Office Compatibility Pack Service Pack 2 (SP2)
Office 2003 Service Pack 3 (SP3)
Update for Outlook 2003: Junk E-mail Filter (KB969376)
I have loaded various Microsoft Hotfixes in an attempt to solve the issue, initially this one:
And then in a despearte attempt have loaded all the hotfixes listed here:
Windows Server 2003 R2
Service Pack 2
Dual Intel Xeon E5430 CPUs
Is there any monitoring software I can install to see exactly what applications were running when it stops responding? There is nothing out of the ordinary in the event view - just the standard "the previous windows shutdown was unexpected..."