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Html vs plain text emails from Blackberry Pearl (8100)

Posted on 2009-06-28
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Last Modified: 2012-06-21
Hi

We have 3rd party software on our Exchange server that appends a signature to any email.  If the email is in text, the text sig will append.  If the email is in html, the html sig will append.

If I send an email to my work account, the email/sig is in plain text and the plain text sig shows.  If I send an email to my hotmail account, the email appears to be in html as the html sig shows.

Why is this?
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Question by:lrkwalkers
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11 Comments
 
LVL 20

Assisted Solution

by:Iain MacMillan
Iain MacMillan earned 800 total points
ID: 24734489
as far as i know, all blackberry handsets communicating with a mail server such as Exchange, uses plain text (i have never been able to change this), however, Hotmail is a web based mail service and as such may set its service to only use HTML messaging (to aid embedding of graphics), so any incoming message is automatically converted to HTML no matter what.

best to try and send various emails from the office to Hotmail, one plain, one RTF and one HTML and see how Hotmail handles them.
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LVL 19

Accepted Solution

by:
-jonny- earned 1200 total points
ID: 24734566
Are emails sent outside of your exchange domain (i.e. the rest of the world) set to be encoded in HTML by default? that's typically the setup of most people's exchange servers.

By default, sending an email from a blackberry will be plain text, unless you're replying or forwarding to a message that has been encoded as html or rich text (in which case the blackberry will preserve the encoding type).
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LVL 20

Expert Comment

by:Iain MacMillan
ID: 24734686
usually exchange Outlook environment is set to use Rich Text Format (RTF) by default, for less overhead and formatting issues - especially if you have Office 2007 and IE7 or above, as Word is now the crappy HTML renderer and not IE anymore.

Always best to check your Outlook settings, Tools, Options and Mail Format tab at the top.
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LVL 20

Assisted Solution

by:Iain MacMillan
Iain MacMillan earned 800 total points
ID: 24736231
i have done a bit of digging on this, and it looks like from 4.1 SP5 (4.1.5) and above BES Server, and if your handset has 4.5 OS, you can enable an option manually to allow it to create and receive HTML enabled emails, this can also be done via policy if required.

If, like me, you have a lot of handsets pre-4.5, they will carry-on as normal with plain text emails, until they receive the 4.5 upgrade.  The setting on the handset is under Email options, and Email Settings, at the foot of the page - according to my Bold.

On the BES the policy is under Email messaging policy group, Disable Rich Content Email IT policy - which if disabled, allows individuals to change the setting themselves.  I'm viewing via Bes 5.0
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Author Comment

by:lrkwalkers
ID: 24740692
Thanks for the replies...I sent an email to Hotmail in the 3 formats.

The plain text email shows in plain text.  The html shows as html but the rich text email appears to be in html.  That is weird then since the BBs send in plain text...unless it is converted at the Exchange level, then the sig is appended then sent as html.

jonny - where is that setting to show the format of external emails?  We have Exchange 2003.
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LVL 19

Expert Comment

by:-jonny-
ID: 24740804
What if you send to an external recipient that opens it in outlook? is the message html/text/rtf? you can check by opening the message in outlook, then choosing file -> properties. It will tell you the encoding type.
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Author Comment

by:lrkwalkers
ID: 24740829
I open my Hotmail emails in Outlook anyway.

The emails sent as html and rich text are both in html.  The one sent as plain text is plain text.

Is there an Exchange setting somewhere that changes the format of external emails?
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LVL 19

Assisted Solution

by:-jonny-
-jonny- earned 1200 total points
ID: 24740881
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LVL 19

Expert Comment

by:-jonny-
ID: 24740888
It's the "Apply content settings to non-MAPI clients" setting that you want as I believe emails to Hotmail are treated as such, even though you're opening it with outlook (as it's a POP3/IMAP connection). I could be wrong.
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Author Comment

by:lrkwalkers
ID: 24741033
Hmm, I don't have that checkbox.

Anyway, it's no big deal.  

Thanks for the replies...I'll assign points
0
 

Author Comment

by:lrkwalkers
ID: 24741103
Actually, just sent another test email from the BB to another external account and it is in html as well, even though I can see in my sent items in Outlook that it is plain text.

Again, no big deal.
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