Solved

An API call exited abnormally. Failed to open Document

Posted on 2009-06-28
10
2,067 Views
Last Modified: 2012-05-07
Hi Experts,

I've recently upgraded a client to Crystal Reports 2008 from Crystal 9. Nothing special about these reports.

However, some of the reports are giving the following error:

An API call exited abnormally. Failed to open Document

I have no idea what this means and no amount of searching the web has turned up anything similar.

I'd be very greatful for a fix as the client has no backups and my master reports are years old.

Larry
0
Comment
Question by:logonlarry
  • 5
  • 4
10 Comments
 
LVL 5

Expert Comment

by:dhobale
ID: 24736334
Try opening reports in CR08 and save with different name. This will prompt you about compatibility. (new report may not be compatible with 9) and then use new report instead of old ones.
0
 
LVL 100

Expert Comment

by:mlmcc
ID: 24741478
How are you running the reports?

mlmcc
0
 

Author Comment

by:logonlarry
ID: 24741656
Hi all,

I'm using CR 2008 Developer 12.0.0.683

Thanks
0
 
LVL 100

Expert Comment

by:mlmcc
ID: 24741945
Are you running in the designer or is there an application that calls the reports?

mlmcc
0
 

Author Comment

by:logonlarry
ID: 24742108
Thanks for the question, just running it in the designer. No application should be calling the report.
0
Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 
LVL 100

Expert Comment

by:mlmcc
ID: 24742774
I don't know what that means.

Does this occur when you open a report or when you try to preview it?

Have you tried a VERIFY DATABASE?

mlmcc
0
 

Author Comment

by:logonlarry
ID: 24742885
Thanks for trying, I cant even open the report to verify. Maybe its possible that the report has been corrupted.

0
 
LVL 100

Accepted Solution

by:
mlmcc earned 500 total points
ID: 24743325
That would make sense.

Does it still open in CR9?

mlmcc
0
 

Author Comment

by:logonlarry
ID: 25039173
Hi All,
I've ultimately had to recreate the report again. Could not find what the cause of this issue was. Thanks as always for your assistance.

Larry
0
 

Author Closing Comment

by:logonlarry
ID: 31597791
The response was great as always except never did get to the root of the problem, had to remake the report
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

Suggested Solutions

I hate sub reports and always consider them the last resort in any reporting solution.  The negative effect on performance and maintainability is just not worth the easy ride they give the report writer.  Nine times out of ten reporting requirements…
There have always been a lot of questions related to when Crystal Reports evaluates report components (such as formulas, summaries, cross-tabs, charts, to name a few examples). Crystal Reports uses a two-pass reporting process to provide greater …
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now