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Blue screen 0x00000024 on Win Srv 2008 on an ESX 3.0

Posted on 2009-06-29
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Last Modified: 2012-05-07
Hi everybody,

Since 2 or 3 weeks i get an 0x00000024 error (blue screen) on a Windows 2008 (SP1) Server. It's the MOSS 2007 of my company and it's running on a VMWare ESX 3.0.
When the Windows is loading (Computer's parameters loading), i get the error, everytime. The only way i found to turn on the vm is to start it in safe mode...
I already tried this ways :
- Disable the pagefile
- Clean the pagefile
- Add memory to the vm
- Recreate a vm with the same vmdk
- Test the vm on another ESX server
- Replace the ntfs.sys with one that is on the install dvd

I tried a chkdsk /f /r too, and got no error, but when the chkdsk tried to transfer the messages  log to the events log, the error failure with state 50 appear...
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Question by:dkyeah
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Expert Comment

by:giovannicoa
ID: 24734589
Hi,

It's seem that some drivers loaded in normal mode is the cause of your problem.
Check these:

a) Verify that your ESX version support Windows 2008 as guest operating system ?
b) Have you installed some application recently that require update o devide drivers on Windows 2008 ?
c) If you can, try to disable or uninstall that drivers or application.
d) Have you updated the VMtools ?

Hope this can help you,
Giovanni Coa
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Expert Comment

by:vmwarun - Arun
ID: 24734874
I am assuming that you have been running the W2K8 Server for a long time on the ESX 3.0 Host since you have updated that you are facing the problem for past 2 or 3 weeks.

This being said, I cannot  rule out the possibility of ESX 3.0 and W2K8 Guest VM Compatibility as suggested by gio since we had an issue once with ESX 3.0.1 Build 32039 where the Windows Server 2008 VM would not fetch IP from the DHCP Server. After upgrading the Server to ESX 3.5, the issue was resolved.

It had something to do with BroadCom NIC Device Drivers.

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LVL 19

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by:vmwarun - Arun
ID: 24734890
As per this Guest OS Compatibility Guide, Windows Server 2008 is supported as a Guest OS only from ESX 3.5 Update 2.

Page 58 of this URL reveals this info - http://www.vmware.com/pdf/GuestOS_guide.pdf
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Author Comment

by:dkyeah
ID: 24734947
I just verified the version of my ESX server and it's 3.5.0 (build 123630), the 3.0 is the version of our ESXi servers. But the MOSS server that is running on Win2008 is on ESX 3.5.0 server. Thus, the Windows version is compatible.

Except SharePoint content, we didn't use the server (no installs, updates or anything else).

I installed the last VMWare tools when i installed the server (3 months ago), since that day i didn't touch the VM configuration.

I tried this morning to install the VM on one of our ESXi server and i got the same issue... bsod 0x0000024.
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by:ryder0707
ID: 24737833
Did you install any windows patches lately?
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Expert Comment

by:giovannicoa
ID: 24740759
Hi,

In safe mode Windows don't load all drivers and start only needed services.
Can you try to start the "automatic" services one at time to verify when your server crashes ?
Try also to "uninstall" device drivers for video, network or something not essential.

Try to remove the network card for example and try to start windows 2008.

What kind of services do you have installed on that server ?

Hope this can help you,
Giovanni Coa
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Accepted Solution

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dkyeah earned 0 total points
ID: 24744025
Thank everyone, but finally i created a new machine with Win2003 and now  didn't have any problem. I gotta have to do that because of the importance of the moss project... my company need this server and i can't keep it down more than 2 days.
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