Solved

Word problem while opening attachments via Lotus database or Lotus Notes.

Posted on 2009-06-29
4
472 Views
Last Modified: 2013-12-18
Hi techs,

some of our users have problem while they opening files trough Lotus Notes database (database is made by our in house programmers). It seams that MS Word doesn't save document completely and document hangs in File menu. Problem is when they have many lines in File menu (see att) so they can't reach Print..., Exit, etc, which are at the bottom of the File menu.

So my question is how to delete those records from MS Word?

So far I have tried to delete all temp documents in "%userprofile%\Application Data\Microsoft\Office\Recent" and to search for a string "Lotus Notes" in registry but without success. Also I have tried to uncheck "Recently used file list" in MS Word but labels "Lotus Notes" are still there. It seams that those records are not affected by "Recently used file list".

Thank you!
File.jpg
0
Comment
Question by:Cro0707
  • 3
4 Comments
 
LVL 22

Expert Comment

by:mbonaci
ID: 24734313
I think your problem is generated by Lotus Quickr services for Lotus Domino (connector for MS Office).
Try to install latest fixes for Lotus Quickr services for Lotus Domino.

Quickr is combination of number of previous Lotus products, like Document Manager and QuickPlace.
The component of the Quickr that contains the bug is Lotus Document Manager (earlier called Domino.Doc).
0
 
LVL 22

Accepted Solution

by:
mbonaci earned 500 total points
ID: 24734352
Also, you can manually delete those records from MS Word by selecting "Tools - Customize..." and the clicking on Rearrange Commands.
0
 
LVL 22

Expert Comment

by:mbonaci
ID: 24734376
Here's the image:
Clipboard01.gif
0
 
LVL 10

Author Closing Comment

by:Cro0707
ID: 31597816
Thank you. This will work.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

In this article we discuss how to recover the missing Outlook 2011 for Mac data like Emails and Contacts manually.
Outlook Free & Paid Tools
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question