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Unable to type in message body in Outlook Web Access

NedT
NedT asked
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Medium Priority
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Last Modified: 2012-05-07
Hi all,

Got a user who uses our Outlook Web Access (OWA) to get his emails.
However, he's recently gone to type an email, and, as you'll see from the screen shot below, the message body/editor box is blue with a red/white cross in it so that he can't type.

Now, I've had a very quick scout on the net and found it might be caused by an MS update, but I'm confused as to why it's just him and no-one else.

Any ideas on how to solve this?

Thanks!
OWA.JPG
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Does the user have Windows Vista?

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Commented:
XP I think but will double check. Cheers for the quick response though!!
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Commented:
If you run the Best Practice Analyser on your exchange server, it will tell you what patches you are missing.
I have seen this quite a few times though on clients I have taken over that have started to use Windows Vista.
Subash SundharanIT Infrastructure Architect
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Quick response and very helpful
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