Unable to type in message body in Outlook Web Access

Hi all,

Got a user who uses our Outlook Web Access (OWA) to get his emails.
However, he's recently gone to type an email, and, as you'll see from the screen shot below, the message body/editor box is blue with a red/white cross in it so that he can't type.

Now, I've had a very quick scout on the net and found it might be caused by an MS update, but I'm confused as to why it's just him and no-one else.

Any ideas on how to solve this?

Thanks!
OWA.JPG
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NedTAsked:
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Glen KnightConnect With a Mentor Commented:
This is down to a patch required on your exchange server.
See here: http://support.microsoft.com/kb/911829

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Glen KnightCommented:
Does the user have Windows Vista?
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NedTAuthor Commented:
XP I think but will double check. Cheers for the quick response though!!
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Glen KnightCommented:
If you run the Best Practice Analyser on your exchange server, it will tell you what patches you are missing.
I have seen this quite a few times though on clients I have taken over that have started to use Windows Vista.
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SubsunConnect With a Mentor Commented:
If it is a single user issue, then this article may help.
http://www.msexchange.org/tutorials/OWA-2003-Caveats-Deploying-Windows-XP-SP2.html
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NedTAuthor Commented:
Quick response and very helpful
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