Unable to type in message body in Outlook Web Access

Hi all,

Got a user who uses our Outlook Web Access (OWA) to get his emails.
However, he's recently gone to type an email, and, as you'll see from the screen shot below, the message body/editor box is blue with a red/white cross in it so that he can't type.

Now, I've had a very quick scout on the net and found it might be caused by an MS update, but I'm confused as to why it's just him and no-one else.

Any ideas on how to solve this?

Thanks!
OWA.JPG
LVL 2
NedTAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Glen KnightCommented:
This is down to a patch required on your exchange server.
See here: http://support.microsoft.com/kb/911829

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Glen KnightCommented:
Does the user have Windows Vista?
0
NedTAuthor Commented:
XP I think but will double check. Cheers for the quick response though!!
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Glen KnightCommented:
If you run the Best Practice Analyser on your exchange server, it will tell you what patches you are missing.
I have seen this quite a few times though on clients I have taken over that have started to use Windows Vista.
0
SubsunCommented:
If it is a single user issue, then this article may help.
http://www.msexchange.org/tutorials/OWA-2003-Caveats-Deploying-Windows-XP-SP2.html
0
NedTAuthor Commented:
Quick response and very helpful
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.