Solved

how do i delete normal.dot on TS

Posted on 2009-06-29
2
357 Views
Last Modified: 2012-06-27
I have a database application that calls word to produce invoices. When it tasked to do this winword.exe takes up 100% processor time and causes my database application to crash. This only happens when i use this application over terminal services but when working local on the LAN everything works just fine. The application worked very well even over TS until last week. No changes were made to the TS. This is affecting all TS users. The database application is Colleague (a recruitment package) and office 2003 with the latest service pack.
0
Comment
Question by:granite03
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 37

Accepted Solution

by:
Joanne M. Orzech earned 125 total points
ID: 24737112
Why do you want to delete normal?  Word will just create another one when you launch it.

You might want to try running word from a command line /a switch
http://support.microsoft.com/default.aspx/kb/210565
0
 
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 25580767
Great!  Thank you.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SBS 2008 active sync issue 2 52
Exchange, OWA, PROXY 7 66
exchange, owa 4 49
Reformatting Word 3 23
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question