how do i delete normal.dot on TS

I have a database application that calls word to produce invoices. When it tasked to do this winword.exe takes up 100% processor time and causes my database application to crash. This only happens when i use this application over terminal services but when working local on the LAN everything works just fine. The application worked very well even over TS until last week. No changes were made to the TS. This is affecting all TS users. The database application is Colleague (a recruitment package) and office 2003 with the latest service pack.
granite03Asked:
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Joanne M. OrzechManager, Document Services CenterCommented:
Why do you want to delete normal?  Word will just create another one when you launch it.

You might want to try running word from a command line /a switch
http://support.microsoft.com/default.aspx/kb/210565
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Joanne M. OrzechManager, Document Services CenterCommented:
Great!  Thank you.
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