Print Server

Posted on 2009-06-29
Medium Priority
Last Modified: 2012-05-07
Need some help troubleshooting print server problem.  Over the weekend, we imaged and restored on to new, different hardware, our domain controllers and print server.
On the client workstations that already had printers installed, the printers work fine.
However, if I try to add a printer with the wizard, the following error message comes up:
Windows cannot connect to the printer. Either the printer name was typed incorrectly or the specified printer has lost its connection to the server.
I can get to the printers and add them by running \\servername and then connecting.
I tried installing a new printer and drivers on the print server and the results are the same.
In the Add Printer wizard, the printers are showing up in the Find Printers window after clicking Find Now.
Can anyone help get the Add Printer wizard functionality restored?
Thanks in advance for your help!
Question by:rstorm1
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LVL 11

Expert Comment

ID: 24738116
I am not sure about the specific issue here, but I have had to do some Print server restores before on 2k3.  What I did was;
Export from old and import to new
  • hklm\system\currentcontrolset\control\print  
  • hklm\software\Microsoft\windows nt\current version\Ports  
  • Restore the entire spool directory
Of coarse, turn the print service off before and then on after.

If this doesn't work, let me know and I will see if I can find something.

Author Comment

ID: 24738514
So, import the Print and Ports registry keys to the new system.
Can you give me a little more info. on how you would go about restoring the entire spool directory?
LVL 11

Expert Comment

ID: 24738548
After a hard lesson, I setup an NTBackup script to grab the Dir and reg keys.  For one time, just run the wizard.

Accepted Solution

rstorm1 earned 0 total points
ID: 24756625
This ended up being a replication/Active Directory problem.  After restoring/repairing Active Directory, had to remove the print server from the domain and add it back in to get this problem fixed.

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