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How to make offline files work on Vista x64 after reboot?

Posted on 2009-06-29
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Last Modified: 2012-05-07
Situation:
Windows Server 2003 Domain
100+ Workstatios / Notebooks / Tablet PCs
Folder Redirection & Offline Files Setup for Mobile Devices(i.e Notebooks and Tablets)
All of the users in the office use Lenovo x61 Tablets or x200 Tablets.  There offline files, and folder redirection work correctly.
One user using an x200 tablet pc is experiencing a problem where offline files work if he is connected to the network, and then disconnects, the offline files remain in place and all is well.  However, if the user shutdowns his Windows Vista Business(64-bit) tablet pc, disconnects it and takes it off-site, when he starts up again, logs in, his offline files are  non-existent.  BUT...offline files settings are showing that 36GB of offline files are used.  Where the heck are these files disappearing to.  The CSC folder is there, the CSC service is started and reporting back successfully. I know his folder is large, 36GB to be exact, but i wouldnt imagine that would be the issue. I have set the group policy settings to allow up 50% of his drive for storage. I look forward to your feedback, experts.
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Question by:blackss
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LVL 77

Expert Comment

by:arnold
ID: 24742213
See whether the group policy deals with deleting offline files.
One other thing to check is whether the user uses the same credentials to login while offsite.
user@tablet versus user@domain.

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Author Comment

by:blackss
ID: 24765132
We have assigned him his own GPO with Offline Files settings for his user, and there are no policies dealing with deleting his offline files.  Now interestingly enough, his offline files work fine on another system, an X61 running 32-bit Vista Business, it is his X200 Vista 64-bit that is experiencing this problem....it did work at one point!

He does login using the correct username, as his desktop is not redirected, so is always the same when he logs in.

An attempt was made to delete the local copies of his offline files, but this didnt seem to do much to fix the issue.  I have read that a Fast User Switching registry key might fix the problem, but i dont see why.

Any input on this would be greatly appreciated.
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LVL 77

Expert Comment

by:arnold
ID: 24769325
How big is the profile?
Are these files encrypted (EFS)?
What are the settings on the server's share?
When deleting the offline files, was the netcache reset? (shift+delete files)?
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Author Comment

by:blackss
ID: 24865926
The profile is approximately 36GB as mentioned.

The files are not encrypted.

The servers share is setup correctly, as other users are not experiencing this issue. Just this user.

When deleting the offline files, I was unaware of this procedure to use shift+delete, can you explain further?  Is there a way to completely clear the offline files from the notebook and have them resync?

Thanks.
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LVL 77

Expert Comment

by:arnold
ID: 24866406
Yes, the holding the control and shift key hit the delete all files under the folder options\offline files will reset the netcache database. Then when the user is on the LAN the offline cache database will be recreated.

http://support.microsoft.com/kb/230738
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LVL 66

Expert Comment

by:johnb6767
ID: 24866678
DONT EVER DO THAT UNLESS YOU CAN VERIFY ALL FILES ARE IN SYNCH WITH THE NETWORK!!!!!
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LVL 66

Expert Comment

by:johnb6767
ID: 24866680
Sorry, wanted to stress that point..... If you delete the files by reiniting the cache, they are NOT recoverable.....
Features and functions in version 1.1 of the Client-Side Caching ...
http://support.microsoft.com/kb/884739

DL it here....Copy it to C:\windows\system32
http://stingr.net/ftp/pub/csccmdv1.1.zip
Then run the following command....

csccmd.exe /extract /target:C:\ExFiles /recurse
or
csccmd.exe /extract /target:C:\ExFiles /recurse /onlymodified

Honestly though, I havent tested this on Vista yet, so should be worth a try to make sure all the data is safe....
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Author Comment

by:blackss
ID: 24951423
I will test your suggestions johnb6767 and arnold, and update you as to the results. Thanks.
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Accepted Solution

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blackss earned 0 total points
ID: 25065456
Thanks for you help guys, but all the options here did not fix the issue, I have since rebuilt the laptop, and moved the user to another laptop with the exact same model and specs, with no problems there.

Not sure what was going on.
 Oh well.

Thanks again.
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