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Outlook 2003 certificate error

Posted on 2009-06-29
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Last Modified: 2012-05-07
I have one user who is on Outlook 2003 who can't send mail (but receives just fine) because of a certificate error which says that there is no certificate which allows the email address jdoe@ourdomain.com to send mail. This is a new one on me, and I can't find anytning online that seems to pertain to it. She can send/receive successfully via OWA however. Help, please.
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Question by:akalich
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7 Comments
 
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Expert Comment

by:Spydergt
ID: 24738107
Is she using outlook 2007?  Have you tried to delete and recreate her mail profile?
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Author Comment

by:akalich
ID: 24738117
She is using Outlook 2003.  No, I haven't done that....do you think that might fix it?
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LVL 3

Assisted Solution

by:Spydergt
Spydergt earned 2000 total points
ID: 24738148
I hae had a pretty high success rate of solving fluke problems that way. I am assuming everything is stored on exchange and she can access it through OWA.  So I would confirm if anything else needs to be backed up localy and then delete and recreate the profile.
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Accepted Solution

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akalich earned 0 total points
ID: 24738280
I will try it...yes, everything is on th server so there shouldn't be any problems there. The only things local would be old .psts.
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Author Comment

by:akalich
ID: 24738572
I did as you suggested and it worked!  Thanks so much!  
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Author Comment

by:akalich
ID: 24738582
suggestion fixed the problem.
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LVL 3

Expert Comment

by:Spydergt
ID: 24738941
Fantastic.  Glad I could help.
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