Outlook 2003 certificate error

I have one user who is on Outlook 2003 who can't send mail (but receives just fine) because of a certificate error which says that there is no certificate which allows the email address jdoe@ourdomain.com to send mail. This is a new one on me, and I can't find anytning online that seems to pertain to it. She can send/receive successfully via OWA however. Help, please.
akalichAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SpydergtCommented:
Is she using outlook 2007?  Have you tried to delete and recreate her mail profile?
0
akalichAuthor Commented:
She is using Outlook 2003.  No, I haven't done that....do you think that might fix it?
0
SpydergtCommented:
I hae had a pretty high success rate of solving fluke problems that way. I am assuming everything is stored on exchange and she can access it through OWA.  So I would confirm if anything else needs to be backed up localy and then delete and recreate the profile.
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

akalichAuthor Commented:
I will try it...yes, everything is on th server so there shouldn't be any problems there. The only things local would be old .psts.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
akalichAuthor Commented:
I did as you suggested and it worked!  Thanks so much!  
0
akalichAuthor Commented:
suggestion fixed the problem.
0
SpydergtCommented:
Fantastic.  Glad I could help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.