Solved

How do I stop Windows Installer flashing?

Posted on 2009-06-29
6
919 Views
Last Modified: 2013-11-14
I have a user's machine on wich the Windows Installer keeps flashing "Preparing to install...". There's nothing to install.

I've tried unregistering, re-registering, reinstalling, running the Windows Installer Cleanup Utility, changing the names of the Msi.dll, Msihnd.dll, and Msiexec.exe files, stopping the service, restarting the service, disabling the service, and downloading and installing version 4.5. Each time the problem returns after a few minutes. I'm at a loss as to what to do next. It's on a critical machine so any help would be greatly appreciated.
0
Comment
Question by:jimboadm
6 Comments
 
LVL 5

Expert Comment

by:jmarti80
ID: 24738515
What is it trying to install???  When it prepares to install what is the Title of the Window?  I think if you can manually install what ever program it's trying to install (provided its legit) then you can get rid of the auto installation.
0
 

Author Comment

by:jimboadm
ID: 24738574
It's not trying to install anything. All it says is "Preparing to install..."
0
 
LVL 22

Assisted Solution

by:orangutang
orangutang earned 200 total points
ID: 24738786
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 50

Expert Comment

by:jcimarron
ID: 24738885
jimboadm--Here is how to get the most information out of Event Viewer
Event Viewer (Start|Administrative Tools|Event Viewer). Click on "System" in the left panel. Do you see RedBall error icon(s) timestamped at the exact time the problem occurred?   If so, click on the RedBall. The first message will have some data on what the problem is, but usually it is not too easy to understand. Click the blue go.microsoft.com link.  On the next window click the link to send a report to Microsoft.    Another window should open (though it may take some time) which may offer some more understandable info and maybe even a solution.
0
 

Author Comment

by:jimboadm
ID: 24739937
Hello Orangutang;

I tried the app that was suggested. It returned nothing. The fields that were supposed to contain the name of the app (or apps) referred to by the 'condes' contained nothing. Interestingly, the event listed in the app log was different from when I first checked and after I did a bunch of things to try to correct the problem. Initially it read:

"Detection of product '{4C320F0C-09FD-40A8-9B7A-954CBEE4CED0}' feature 'AlwaysInstall' failed during request for component '{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'."

Now it reads:

"The description for Event ID ( 1001 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {4C320F0C-09FD-40A8-9B7A-954CBEE4CED0}, AlwaysInstall, {D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}, (NULL), (NULL), ,"

The initial event log entries have been replaced by the second one. I have no idea how that happened!

This also means jcimarron's suggestion doesn't apply. I did try that when I first viewed the error log, but the link to Microsoft said, "Sorry, no information is available".
0
 

Accepted Solution

by:
jimboadm earned 0 total points
ID: 24812590
Here is what I ended up doing:

After getting in touch with a fellow tech at work who had run into a similar problem, I decided to re-install an application that had recently been removed. Thanks, Orangutang. Even though your suggestion didn't actually solve my problem, it did point me in the direction that eventually led to the solution. Therefore, I'm going to award you some "assistance" points.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
Can you find a fax from a vendor you saved a decade ago in seconds? Have you ever cursed your PC under your breath during an audit because you couldn’t find the requested statement or driver history?  If you answered no to the first question or yes …
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

947 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now