We help IT Professionals succeed at work.

How do I stop Windows Installer flashing?

jimboadm
jimboadm asked
on
942 Views
Last Modified: 2013-11-14
I have a user's machine on wich the Windows Installer keeps flashing "Preparing to install...". There's nothing to install.

I've tried unregistering, re-registering, reinstalling, running the Windows Installer Cleanup Utility, changing the names of the Msi.dll, Msihnd.dll, and Msiexec.exe files, stopping the service, restarting the service, disabling the service, and downloading and installing version 4.5. Each time the problem returns after a few minutes. I'm at a loss as to what to do next. It's on a critical machine so any help would be greatly appreciated.
Comment
Watch Question

CERTIFIED EXPERT

Commented:
What is it trying to install???  When it prepares to install what is the Title of the Window?  I think if you can manually install what ever program it's trying to install (provided its legit) then you can get rid of the auto installation.

Author

Commented:
It's not trying to install anything. All it says is "Preparing to install..."
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Top Expert 2013

Commented:
jimboadm--Here is how to get the most information out of Event Viewer
Event Viewer (Start|Administrative Tools|Event Viewer). Click on "System" in the left panel. Do you see RedBall error icon(s) timestamped at the exact time the problem occurred?   If so, click on the RedBall. The first message will have some data on what the problem is, but usually it is not too easy to understand. Click the blue go.microsoft.com link.  On the next window click the link to send a report to Microsoft.    Another window should open (though it may take some time) which may offer some more understandable info and maybe even a solution.

Author

Commented:
Hello Orangutang;

I tried the app that was suggested. It returned nothing. The fields that were supposed to contain the name of the app (or apps) referred to by the 'condes' contained nothing. Interestingly, the event listed in the app log was different from when I first checked and after I did a bunch of things to try to correct the problem. Initially it read:

"Detection of product '{4C320F0C-09FD-40A8-9B7A-954CBEE4CED0}' feature 'AlwaysInstall' failed during request for component '{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'."

Now it reads:

"The description for Event ID ( 1001 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {4C320F0C-09FD-40A8-9B7A-954CBEE4CED0}, AlwaysInstall, {D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}, (NULL), (NULL), ,"

The initial event log entries have been replaced by the second one. I have no idea how that happened!

This also means jcimarron's suggestion doesn't apply. I did try that when I first viewed the error log, but the link to Microsoft said, "Sorry, no information is available".
Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.