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StoreVault S500 shut down, now can't reconnect to it.

Posted on 2009-06-29
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Last Modified: 2013-11-14
I shutdown my StoreVault S500 gracefully using the StoreVault Manager software in preparation for a power outage occuring in the building. On Monday, the power restored, everything has been turned on and the StoreVault appears to be on and functioning. However, I cannot ping it, nor connect to it with the StoreVault Manager.

We do not have the documentation for the unit, nor can I find it online. Can anyone help?
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Question by:ranash
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Expert Comment

by:tellawi
ID: 24872426
I guess what happened is when you do the IP configuration of the storage; you did not save it, so when it was off and on, it lost the configurations.

you need to connect it through console cable to and manage it through terminal tool (such as hyperterminal in windows). and run "setup" command again to re-put the IP address and other network configurations.

use the following standard port setting in hyperterminal

Bits = 9600
Data bits = 8
Parity = None
Stop bits = 1
Flow control = none
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ranash earned 0 total points
ID: 24875532
Thanks for responding. The problem turned out to be as simple as the fact that there was an additional "on" switch besides the power. When the on-site guy discovered that, and flipped it, we were able to connect.
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