Solved

Move Trend Officescan clients to new parent server without reinstall of whole client

Posted on 2009-06-29
9
5,348 Views
Last Modified: 2012-05-07
I have an old Trend 7.3 server and a new one that is 8.0 SP1.  We have a lot of remote dial-up clients with very slow connectivity and they do not have the bandwidth to pull down 25MB of data.  Is there a utility that I can use to tell the clients to point to the new parent server, but not pull down and install the new version 8 client?  I know I can tell the version 8 server not to push out the new version until it is manually done, but the only utility I see that accomplishes what I want is the ipxfer one, and that looks like it will pull a new install down from the parent server you move the client to.  Just wondering if there is a simple way to just change the parent server and leave these dialp-up clients at version 7.3.

0
Comment
Question by:jpletcher1
  • 5
  • 4
9 Comments
 
LVL 25

Expert Comment

by:Ron M
ID: 24739691
It is recommended to upgrade the client when switching to a different server version for any software..

You can use the client packager, to run an upgrade install.  Create the update package on the new server...and distribute it to your clients.
http://esupport.trendmicro.com/Pages/Using-Client-Packager-to-install-ClientServer-Security-Agents.aspx

In this case you would leave both servers up until you can verify that the new server has registered all the clients.

You could also use the web install, but you end up having to devulge the trend micro password or remove it.
You can script the uninstall of the old one as well.., but you have to remove the password protect feature first.
http://esupport.trendmicro.com/Pages/How-to-remove-the-uninstall-or-unload-password-for-the-ClientServer-Se.aspx
0
 

Author Comment

by:jpletcher1
ID: 24739740
To get the client install out over dial-up is nearly impossible since the install is so big.  I know through the we interface I can do the move option and move the clients to the new server which doesn't require an install.  This works well but I have to catch everyone online.  That made me think there was a way to accomplish this without copying the full app down to each client.  Maybe this is the moveclient utility?
0
 
LVL 25

Expert Comment

by:Ron M
ID: 24739934
I wouldn't use that unless it were the same server version....And i'm not positive here, but I don't think you can use that unless you migrate the server database first.


Also take a look at this...
http://esupport.trendmicro.com/Pages/Migrating-Update-Agents-to-a-new-OfficeScan-OSCE-Server.aspx
0
 
LVL 25

Assisted Solution

by:Ron M
Ron M earned 300 total points
ID: 24739981
Here we go...

this is it.... it looks like you can use that tool after all.
http://esupport.trendmicro.com/Pages/Upgrading-to-OfficeScan-80-using-a-new-server-while-retaining-the-clie.aspx
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 

Author Comment

by:jpletcher1
ID: 24740027
This I am familiar with.  I have 75% of our clients moved over to the new server, and I just have that 25% left that are dial-up users and I need to move, so I don't think I'll copy the database over.  I believe when using the ipxfer tool it does reinstall because one of the switches for it that is mandatory tell it to install either from a file or the web.  I know with Symantec it was pretty simple and you could send the end users a small batch file that changed the parent server for the client, but maybe Trend doesn't have anything like this.
0
 
LVL 25

Expert Comment

by:Ron M
ID: 24740072
If you migrate per that last article I posted....then the clients will get updated automagically.
0
 

Author Comment

by:jpletcher1
ID: 24740158
I guess to me this looks like if you setup a new server, don't put anything on it, then you can copy the database from the old server and you are good to go.  I have already manually migrated 75% of my clients to the new server, so the new server's databasae has already been populated and the old server's database only has 25% of the clients left on it.  I don't want to take the old database and copy it over in this case.  Does that make sense?  If I had not already moved the majority of the clients to the new server then this would work (unless I am reading it wrong).
0
 
LVL 25

Expert Comment

by:Ron M
ID: 24740287
jpletcher1...you got it right.

Since you're already partially migrated then I would create the upgrade package on the new server, and notify everyone of a URL that they can download...or if you can create a batch file to run it.

Definitely test this on one machine first...before distributing to everyone.

How many clients are we talking about here ?
0
 

Accepted Solution

by:
jpletcher1 earned 0 total points
ID: 24740505
Probably about 30 clients, but they are on 56k or less dial-up lines and i know the client package is about 45MB that I've made.  Not sure that downloading this would be an option for them.  We might have to send them out on a CD if this is the case.

If I go on the old server and select certain clients, then choose to move them to the new server, this works fine and they don't download and install the client package from the new server.  It simply changes the server they report to and all is well.  This has worked fine except for the dial-up clients.  I thought if I could find a way to put this function in a batch file that the clients could run that would do the trick.  Doesn't look like that is the case though.

Thanks for the suggestions.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
one-way data "masking" MD5 sql 26 104
ransomware virus 21 83
Anti-virus for Linux Server 15 87
SQL BACKUP - 2008 R2 8 23
If you're not part of the solution, you're part of the problem.   Tips on how to secure IoT devices, even the dumbest ones, so they can't be used as part of a DDoS botnet.  Use PRTG Network Monitor as one of the building blocks, to detect unusual…
Nothing in an HTTP request can be trusted, including HTTP headers and form data.  A form token is a tool that can be used to guard against request forgeries (CSRF).  This article shows an improved approach to form tokens, making it more difficult to…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now