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Move Trend Officescan clients to new parent server without reinstall of whole client

Posted on 2009-06-29
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Last Modified: 2012-05-07
I have an old Trend 7.3 server and a new one that is 8.0 SP1.  We have a lot of remote dial-up clients with very slow connectivity and they do not have the bandwidth to pull down 25MB of data.  Is there a utility that I can use to tell the clients to point to the new parent server, but not pull down and install the new version 8 client?  I know I can tell the version 8 server not to push out the new version until it is manually done, but the only utility I see that accomplishes what I want is the ipxfer one, and that looks like it will pull a new install down from the parent server you move the client to.  Just wondering if there is a simple way to just change the parent server and leave these dialp-up clients at version 7.3.

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Question by:jpletcher1
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9 Comments
 
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Expert Comment

by:Ron Malmstead
ID: 24739691
It is recommended to upgrade the client when switching to a different server version for any software..

You can use the client packager, to run an upgrade install.  Create the update package on the new server...and distribute it to your clients.
http://esupport.trendmicro.com/Pages/Using-Client-Packager-to-install-ClientServer-Security-Agents.aspx

In this case you would leave both servers up until you can verify that the new server has registered all the clients.

You could also use the web install, but you end up having to devulge the trend micro password or remove it.
You can script the uninstall of the old one as well.., but you have to remove the password protect feature first.
http://esupport.trendmicro.com/Pages/How-to-remove-the-uninstall-or-unload-password-for-the-ClientServer-Se.aspx
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Author Comment

by:jpletcher1
ID: 24739740
To get the client install out over dial-up is nearly impossible since the install is so big.  I know through the we interface I can do the move option and move the clients to the new server which doesn't require an install.  This works well but I have to catch everyone online.  That made me think there was a way to accomplish this without copying the full app down to each client.  Maybe this is the moveclient utility?
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by:Ron Malmstead
ID: 24739934
I wouldn't use that unless it were the same server version....And i'm not positive here, but I don't think you can use that unless you migrate the server database first.


Also take a look at this...
http://esupport.trendmicro.com/Pages/Migrating-Update-Agents-to-a-new-OfficeScan-OSCE-Server.aspx
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Assisted Solution

by:Ron Malmstead
Ron Malmstead earned 300 total points
ID: 24739981
Here we go...

this is it.... it looks like you can use that tool after all.
http://esupport.trendmicro.com/Pages/Upgrading-to-OfficeScan-80-using-a-new-server-while-retaining-the-clie.aspx
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Author Comment

by:jpletcher1
ID: 24740027
This I am familiar with.  I have 75% of our clients moved over to the new server, and I just have that 25% left that are dial-up users and I need to move, so I don't think I'll copy the database over.  I believe when using the ipxfer tool it does reinstall because one of the switches for it that is mandatory tell it to install either from a file or the web.  I know with Symantec it was pretty simple and you could send the end users a small batch file that changed the parent server for the client, but maybe Trend doesn't have anything like this.
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Expert Comment

by:Ron Malmstead
ID: 24740072
If you migrate per that last article I posted....then the clients will get updated automagically.
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by:jpletcher1
ID: 24740158
I guess to me this looks like if you setup a new server, don't put anything on it, then you can copy the database from the old server and you are good to go.  I have already manually migrated 75% of my clients to the new server, so the new server's databasae has already been populated and the old server's database only has 25% of the clients left on it.  I don't want to take the old database and copy it over in this case.  Does that make sense?  If I had not already moved the majority of the clients to the new server then this would work (unless I am reading it wrong).
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Expert Comment

by:Ron Malmstead
ID: 24740287
jpletcher1...you got it right.

Since you're already partially migrated then I would create the upgrade package on the new server, and notify everyone of a URL that they can download...or if you can create a batch file to run it.

Definitely test this on one machine first...before distributing to everyone.

How many clients are we talking about here ?
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Accepted Solution

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jpletcher1 earned 0 total points
ID: 24740505
Probably about 30 clients, but they are on 56k or less dial-up lines and i know the client package is about 45MB that I've made.  Not sure that downloading this would be an option for them.  We might have to send them out on a CD if this is the case.

If I go on the old server and select certain clients, then choose to move them to the new server, this works fine and they don't download and install the client package from the new server.  It simply changes the server they report to and all is well.  This has worked fine except for the dial-up clients.  I thought if I could find a way to put this function in a batch file that the clients could run that would do the trick.  Doesn't look like that is the case though.

Thanks for the suggestions.
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