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Customize under the TOOL icon is grayed out in Office 2003 (Outlook)

Posted on 2009-06-29
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The "Customize" selection is grayed out under the TOOL icon in Outlook2003 - help.  Thanks.
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Question by:dpsmithers
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Expert Comment

by:Joseph Daly
ID: 24740062
Sounds like you may have either a GPO or custom installation where this is option has been set to grayed out. Are there other users or computers that have this setting grayed out as well? Is this computer part of a domain? Do you have access to the Group Policy console?
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Author Comment

by:dpsmithers
ID: 24740076
I restored the data from another computer using a software program named BackRex - the other compter doesn't have it grayed out -
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Accepted Solution

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Joseph Daly earned 2000 total points
ID: 24740097
I just looked and there is a GPO option for "All folders and items: Tools | Customize" which will disable this option in the UI.

You should see an entry in the registry at this key set to ToolsCustomize
Software\Policies\Microsoft\Office\11.0\Outlook\DisabledCmdBarItemsCheckBoxes

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Author Closing Comment

by:dpsmithers
ID: 31598115
Thanks
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