Microsoft Office Compatibility pack - not working for user

Posted on 2009-06-29
Medium Priority
Last Modified: 2012-05-07
A user complained that on their XP system with Office 2003 they could not open a Word 2007 document.

Easy I thought, just install the compatiablity pack

They said they had tried and on doing so myself installation seemed to go fine (as did repair when I done that). However, trying to open a .dotx file displays "FILE CONVERSION" dialogue box witha preiew of random characters.

Whichever encoding I choose I cannot open the document.

Where do I start with this problem?

Question by:afflik1923
  • 2
LVL 50

Accepted Solution

jcimarron earned 2000 total points
ID: 24740979
afflik1923--See this thread
especially the comment at the end by the_techguru ..

Author Closing Comment

ID: 31598152
OK. So in this case the file just could not be opened as it was a template file and not atually just a plain Word 2007 file. Easier to send to someone with Office 2007 to print rather then try and convert. Thanks.
LVL 50

Expert Comment

ID: 24755346
afflik1923--You are welcome.  Glad I could help.

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