A user complained that on their XP system with Office 2003 they could not open a Word 2007 document.
Easy I thought, just install the compatiablity pack
They said they had tried and on doing so myself installation seemed to go fine (as did repair when I done that). However, trying to open a .dotx file displays "FILE CONVERSION" dialogue box witha preiew of random characters.
Whichever encoding I choose I cannot open the document.
Where do I start with this problem?