Solved

All mail gets delivered to junk folder instead of inbox outlook 2007 POP3

Posted on 2009-06-29
2
797 Views
Last Modified: 2013-11-29
Hi for some reason all of a users emails are being delivered to the junk folder instead of inbox
She is using Vista Business SP1 Office 2007 POP3 mail and AVG 2009
I have attempted to reconfigure all her outlook email rules, turn off all junk mail filtering, reset the inbox as the default delivery folder for all new emails and add legitimate addresses to her allow list. I send to herself and still the mail goes straight to junk. From here I right click and select always allow from this sender and try again and still goes to junk folder. I ran the outlook diagnostics but found no problems and am currently runing the office SP2 upgrade. Any further ideas would be much appreciated.
0
Comment
Question by:supersaintly
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 15

Accepted Solution

by:
badgermike earned 50 total points
ID: 24741631
Check out this post from EE -

The person found out that there were a ton of rules and what they did was delete all the rules and then recreate them. It looks like you said that you attempted reconfiguring but not sure if you tried to delete them.

http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_23663051.html

To rule out avg however, I would stop your avg services and test to see if you have the same behaviour, if so then it is within outlook. If not, then it would point to AVG.



0
 
LVL 1

Author Closing Comment

by:supersaintly
ID: 31598169
Removing all the rules fixed the issue.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question