Solved

All mail gets delivered to junk folder instead of inbox outlook 2007 POP3

Posted on 2009-06-29
2
790 Views
Last Modified: 2013-11-29
Hi for some reason all of a users emails are being delivered to the junk folder instead of inbox
She is using Vista Business SP1 Office 2007 POP3 mail and AVG 2009
I have attempted to reconfigure all her outlook email rules, turn off all junk mail filtering, reset the inbox as the default delivery folder for all new emails and add legitimate addresses to her allow list. I send to herself and still the mail goes straight to junk. From here I right click and select always allow from this sender and try again and still goes to junk folder. I ran the outlook diagnostics but found no problems and am currently runing the office SP2 upgrade. Any further ideas would be much appreciated.
0
Comment
Question by:supersaintly
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 15

Accepted Solution

by:
badgermike earned 50 total points
ID: 24741631
Check out this post from EE -

The person found out that there were a ton of rules and what they did was delete all the rules and then recreate them. It looks like you said that you attempted reconfiguring but not sure if you tried to delete them.

http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_23663051.html

To rule out avg however, I would stop your avg services and test to see if you have the same behaviour, if so then it is within outlook. If not, then it would point to AVG.



0
 
LVL 1

Author Closing Comment

by:supersaintly
ID: 31598169
Removing all the rules fixed the issue.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Read this checklist to learn more about the 15 things you should never include in an email signature.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question