Unable to get past HTTP401 in CRM4
I can not seem to get past the following Access error message trying to install custom applications and/or running CRM Reports (custom or canned). My config consists of
-an SBS2003 server running AD & Exchange.
-My SQL2005 server is also a W2k03 server running SQL2005 w/SP2, Reporting Services, .NET1.1 & .NET2.0, and Dynamics/GP10.
-My Web Server is also a W2k03 running CRM4.0, .NET1.1 & .NET2.0. For the most part, the installation is vanilla (except for a CRM3 to CRM4 upgrade in place, occurring a while back)
I have checked that NETWORK Service is in the Identity of the CRM App Pool & the Reporting Services App Pool, and that the App Pools have been assigned to their respective WebSites.
Any insight would be very much appreciated.
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 6/29/2009
Time: 5:59:54 PM
User: N/A
Computer: SCYTALE
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 6/29/2009 5:59:54 PM
Event time (UTC): 6/30/2009 12:59:54 AM
Event ID: f8356402941f4d89937d10bbd1
Event sequence: 173
Event occurrence: 4
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/3/ROOT-1-1289079
Trust level: Full
Application Virtual Path: /
Application Path: d:\Program Files\Microsoft CRM\CRMWeb\
Machine name: SCYTALE
Process information:
Process ID: 1560
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: CrmReportingException
Exception message: The request failed with HTTP status 401: Unauthorized.
Request information:
Request URL: http://scytale:5555/{COName}/CRMReports/rsview
Request path: /{COName}/CRMReports/rsvie
User host address: {Internal IP Address}
User: {AD DOMAIN\AD User w/Administrator Equivalence}
Is authenticated: True
Authentication Type: Negotiate
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 11
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at Microsoft.Crm.Web.Reportin
at Microsoft.Crm.Application.
at System.Web.UI.Control.PreR
at System.Web.UI.Page.Process
-an SBS2003 server running AD & Exchange.
-My SQL2005 server is also a W2k03 server running SQL2005 w/SP2, Reporting Services, .NET1.1 & .NET2.0, and Dynamics/GP10.
-My Web Server is also a W2k03 running CRM4.0, .NET1.1 & .NET2.0. For the most part, the installation is vanilla (except for a CRM3 to CRM4 upgrade in place, occurring a while back)
I have checked that NETWORK Service is in the Identity of the CRM App Pool & the Reporting Services App Pool, and that the App Pools have been assigned to their respective WebSites.
Any insight would be very much appreciated.
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 6/29/2009
Time: 5:59:54 PM
User: N/A
Computer: SCYTALE
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 6/29/2009 5:59:54 PM
Event time (UTC): 6/30/2009 12:59:54 AM
Event ID: f8356402941f4d89937d10bbd1
Event sequence: 173
Event occurrence: 4
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/3/ROOT-1-1289079
Trust level: Full
Application Virtual Path: /
Application Path: d:\Program Files\Microsoft CRM\CRMWeb\
Machine name: SCYTALE
Process information:
Process ID: 1560
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: CrmReportingException
Exception message: The request failed with HTTP status 401: Unauthorized.
Request information:
Request URL: http://scytale:5555/{COName}/CRMReports/rsview
Request path: /{COName}/CRMReports/rsvie
User host address: {Internal IP Address}
User: {AD DOMAIN\AD User w/Administrator Equivalence}
Is authenticated: True
Authentication Type: Negotiate
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 11
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at Microsoft.Crm.Web.Reportin
at Microsoft.Crm.Application.
at System.Web.UI.Control.PreR
at System.Web.UI.Page.Process
I've sometimes seen this when the SQL Server and CRM Server are on different computers. A solution that may work is to add a registry key on the CRM server:
- Navigate to HKEY_LM\Software\Microsoft
- Type NTLMForSQLRSServer and enter a value of 1.
- Navigate to HKEY_LM\Software\Microsoft
- Type NTLMForSQLRSServer and enter a value of 1.
ASKER
Thank you for your suggestions.
Aftab, I do not believe SRS Connector is installed on either server. If installed, should it be on the database/SRS server? Is the software on the CRM4 CD? I did not perform the original installation. Hence, I am unaware if it is there.
Feridun, does this apply to CRM4, as well? My understanding is that cross server communication requires Kerberos authentication, not NTLM. Is that incorrect?
Thank you again for your continued suggestions and guidance.
Aftab, I do not believe SRS Connector is installed on either server. If installed, should it be on the database/SRS server? Is the software on the CRM4 CD? I did not perform the original installation. Hence, I am unaware if it is there.
Feridun, does this apply to CRM4, as well? My understanding is that cross server communication requires Kerberos authentication, not NTLM. Is that incorrect?
Thank you again for your continued suggestions and guidance.
You could find SRS Data connector in CRM Server 4.0 CD it self
it would be under the directory Server\i386\SrsDataConnect
You should install in the server where you happen to install Microsoft SQL Server 2005 Reporting Services.
Hope this helps
it would be under the directory Server\i386\SrsDataConnect
You should install in the server where you happen to install Microsoft SQL Server 2005 Reporting Services.
Hope this helps
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ASKER
Thank you for checking in Aftab. I am going to try to install tonight.
Thanks,
-Eric
Thanks,
-Eric
ASKER CERTIFIED SOLUTION
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SRS connector is responsible for proxy of the request from CRM to the Reporting Services and ensures that double hop kerberos authentication isn't a problem.