I need some advice on VOIP phone system for call center which we gonna implement soon.
Which is the best advanced call center solution (hardware & Software) in the current market?
Some tips: ( sorry I am collecting more details from management once I get I will put)
1) Phone system integrated with PC
2) Voice mail, Call transfer, Video conferencing etc...
3) Unified communication
4) Inbound Call tracking, making job card and following it up etc...
5) May be transfer from one site to another (with PRI point to point connection). like after 6 p.m transfer to other country...
6) it should be flexible
Any advice would be great!