BES problem ( suddenly stopped to receiving eminails )

I had a similiar issue a few weeks ago. It ended up being the password expired for the BESAdmin account, have you checked this? Also, your event viewer should be cluttered with some sort of message.

, UserId=33}WorkerThreadPool::CheckSentQueueForTimeouts - After 4 hours the device has not acknowledged receipt of the SET_ITPOLICY_REQUEST command, requeuing entry id 123

this is the error which i am getting on event viewr
may i know the possible solutions...

Regards, Raju

Is this issue with single user? or multiple users affected?

this issue only for One user, rest of the users are working fine..

Try This... Contact your network service provider and make sure that your enterprise usage plan is still enabled. If yes, On the BB, go to (Settings/Tools) Options --> Security Options --> General Settings, scroll down to Desktop[...](3DES) under Services:, click the wheel and select Regenerate Encryption Key.

Thanks for your help. i ll let you know once check it on my device..

Sorry it is not working ...do we have any alternatives..

Is it giving any error? If yes try a hard reset of blackberry and retry the above mentioned steps.

To hard reset : remove the battery of your blackberry device (without switching of the device), wait for 2 seconds and then fix it back. Now switch on the blackberry device.

if i hard reset would lost all the data on the device, if yes it would be problem right,
if it wont loss my configuration i can do it.

thanks

Regards, Raju

Since 5 years.. It never caused any trouble for me... :-)

if this problem comes to all users in the BES server what to do

If it comes to all users it should not be a hand held issue, it should be a BES server issue. So we need to trouble shoot at BES server end.

ok... how to trouble shoot.. that all the users were connected to BES server... and when reconcile we are not getting deliver any emails... at the same time  BES services are running properly on Bes server.

i have done  SRP key  " Test network connections "  test successful on   "blackberry server configuration"

how to trouble shoot this type issues

Good

I experienced this exact same issue and regenerating the encryption key worked.  Thanks.