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fxo port not showing caller id on h323 gateway

we have in our production network H323 gateway connected to 2 FXO ports. Caller id is enabled on both ports and service provider also sends the caller id but we see no caller id on phones when someone calls from PSTN
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bapijoseph
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bapijoseph
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ajkhalifaCommented:
from which country you are?
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lrmooreCommented:
this document has some good troubleshooting guide
http://www.cisco.com/application/pdf/paws/23444/callerid_name_del.pdf
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bapijosephAuthor Commented:
Dear ajkhalifa

 The configuration is done in Bahrain and also under voice port  I have put cptone= BH. However, later I found in the debug messages, the servic provider was  sending the caller id infact.
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ajkhalifaCommented:
the solution for your problem is the following:
voice-port x/x/x
 cptone BR
  caller-id alerting dsp-pre-allocate

the dsp should be pre-allocated for the caller id

waiting for good news.
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bapijosephAuthor Commented:
this configuration is there under the  voice port . The problem is that later found the service provider is not sending the caller id so bad after doing so much of debugs i found out. The above lines exist in my configuration. Anyway thanks once again for all your constant help
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bapijosephAuthor Commented:
the matter is solved with the service provider.
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