Blackberry & Outlook Problems
Posted on 2009-06-30
We recently started trialling Blackberry's at my firm and it's all gone well except that since installing the BES one of our users has started to experience problems in Outlook. This happens on both his desktop computer and via terminal services.
Basically the two problems that have cropped up are as follows.
1. When he replies to emails in Outlook he receives an error The item has not been saved as it has been changed by another user or in another window. Do you want to make a copy in the default folder for the item?"
2. He occasionally receives duplicate emails of messages that are sent to him. There are no traces of another copy being transported through our exchange box so I presume this is happening in Outlook or via the BES.
Both are intermittent and we've been unable to recreate them ourselves and none of the other users are experiencing these problems.
I'm assuming that the above is a result of the bes as this has only occured since it's introduction but I may be wrong.
For info we're running Outlook 2003 sp3, Exchange 2003 Enterprise Edition SP2 and BES 4.1.4.
Has anyone come across this before and know of a way to get this resolved.