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Issue with recepient not gettng email body or attachment

TPBPIT
TPBPIT asked
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Last Modified: 2012-05-07
I have a user who, when sending any email to a certain user outside our office, the body and any attachments disappears when the recepient gets the message.  I'm not sure what side is dropping the info, but this is the ONLY recepient this happens to.  Unfortunately this is a client and it looks bad.  What can I do to see exactly what data is being sent to the other server?  We have Exchange 2003 SP2 and logging is not turned on at this point.  I also want to keep testing to a minimum as to not disturb the client.
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Subash SundharanIT Infrastructure Architect
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Commented:
Is the recipients report that the message includes an attachment file called Winmail.dat?
http://support.microsoft.com/kb/278061

Author

Commented:
No, the recepient gets only a subject line and the body and attachment, if there was one, is completely missing.  I am also finding out that another user in my org can send to this same recepient and his messages go through with the body and attachments appearing.  This may be an Outlook issue, but still not sure what it could be besides the way the email is generated, i.e. HTML, RichText, Plain Text.
IT Infrastructure Architect
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Commented:
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Author

Commented:
We found the solution.  It is not a server side issue.  The user had Word as his email editor and apparently it is putting some encoding in the email that the recepient's server does not like.  Turned it off and it worked.

Thanks for responding.  I will award you the points based on helping me.
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