Solved

Issue with recepient not gettng email body or attachment

Posted on 2009-06-30
4
204 Views
Last Modified: 2012-05-07
I have a user who, when sending any email to a certain user outside our office, the body and any attachments disappears when the recepient gets the message.  I'm not sure what side is dropping the info, but this is the ONLY recepient this happens to.  Unfortunately this is a client and it looks bad.  What can I do to see exactly what data is being sent to the other server?  We have Exchange 2003 SP2 and logging is not turned on at this point.  I also want to keep testing to a minimum as to not disturb the client.
0
Comment
Question by:TPBPIT
  • 2
  • 2
4 Comments
 
LVL 40

Expert Comment

by:Subsun
Comment Utility
Is the recipients report that the message includes an attachment file called Winmail.dat?
http://support.microsoft.com/kb/278061
0
 

Author Comment

by:TPBPIT
Comment Utility
No, the recepient gets only a subject line and the body and attachment, if there was one, is completely missing.  I am also finding out that another user in my org can send to this same recepient and his messages go through with the body and attachments appearing.  This may be an Outlook issue, but still not sure what it could be besides the way the email is generated, i.e. HTML, RichText, Plain Text.
0
 
LVL 40

Accepted Solution

by:
Subsun earned 500 total points
Comment Utility
Is this happen only to external user? Can you try sending same email from OWA? Are you using any third-party SPAM/AV solutions? If yes provide details.
0
 

Author Comment

by:TPBPIT
Comment Utility
We found the solution.  It is not a server side issue.  The user had Word as his email editor and apparently it is putting some encoding in the email that the recepient's server does not like.  Turned it off and it worked.

Thanks for responding.  I will award you the points based on helping me.
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

Resolve DNS query failed errors for Exchange
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now