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Issue with recepient not gettng email body or attachment

Posted on 2009-06-30
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Last Modified: 2012-05-07
I have a user who, when sending any email to a certain user outside our office, the body and any attachments disappears when the recepient gets the message.  I'm not sure what side is dropping the info, but this is the ONLY recepient this happens to.  Unfortunately this is a client and it looks bad.  What can I do to see exactly what data is being sent to the other server?  We have Exchange 2003 SP2 and logging is not turned on at this point.  I also want to keep testing to a minimum as to not disturb the client.
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Question by:TPBPIT
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Expert Comment

by:Subsun
ID: 24744978
Is the recipients report that the message includes an attachment file called Winmail.dat?
http://support.microsoft.com/kb/278061
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Author Comment

by:TPBPIT
ID: 24745007
No, the recepient gets only a subject line and the body and attachment, if there was one, is completely missing.  I am also finding out that another user in my org can send to this same recepient and his messages go through with the body and attachments appearing.  This may be an Outlook issue, but still not sure what it could be besides the way the email is generated, i.e. HTML, RichText, Plain Text.
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Subsun earned 2000 total points
ID: 24745114
Is this happen only to external user? Can you try sending same email from OWA? Are you using any third-party SPAM/AV solutions? If yes provide details.
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Author Comment

by:TPBPIT
ID: 24745258
We found the solution.  It is not a server side issue.  The user had Word as his email editor and apparently it is putting some encoding in the email that the recepient's server does not like.  Turned it off and it worked.

Thanks for responding.  I will award you the points based on helping me.
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