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Backup Exec 9.1 not seeing second server on network

Posted on 2009-06-30
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Last Modified: 2013-12-01
We have a Windows Server 2003 with Backup Exec 9.1 on it that backs up itself and 2 other servers across the network.  The job runs to an LTO tape drive that seems to be working fine.  Lately we have been getting failed jobs that are only backing up about 2/3 of the data (50 gb out of 75 approx.) and failing with "unable to attach" errors and "device cannot be found" errors.  It appears that when the job goes to backup the other server it cannot back it up for some reason.  Some examples of the errors are:
"snapshot error 0xfffffelf device cannot be found" \\(server name\drive)
"unable to attach to \\(same server) ofo initialization failure on \\same server\shadow copy components.  
"ofo snapshot error ran out of memory"
This has been going on for 2 or 3 days.  the advanced open file option is set to on with a lock.
The MS software shadow copy provider service and the volume shadow copy service are both set to manual and were both running on the server that was not being backed up as an MS article talked about.  It does not appear to be a tape issue as other items on the main server and another server are backing up and the server is question is working and can be seen over the network from the backup server.  Could it be related to users leaving files open at night as we have seen that before?  Any help would be appreciated, thanks.
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Question by:IndyNCC
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mrroonie earned 500 total points
ID: 24745283
a windows update could have upst the firewall to stop symantec getting through - try reinstalling the remote agent on the troubled server
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Author Comment

by:IndyNCC
ID: 24745359
There haven't been any windows updates installed on that server in the last week since it worked last as we are careful about updating it since it runs certain software on it.  When you say remote agent do you mean the BE remote agent service?
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Expert Comment

by:mrroonie
ID: 24745372
yes, you should be able to push it out from the server the Backup exec program is on.
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Author Comment

by:IndyNCC
ID: 24747544
Thanks, I got the backup exec remote service to stop and restart on the server that is having the problems, though it took a while for it to stop.  I'm gonna leave it as is and see if that fixes it tonight.  If not I should be able to reboot the server tomorrow night after hours if need be.  The remote agent looks like it is installed as it should be on this server and it was working ok as of last Thursday.  I also asked them to make sure all files are closed tonight when they leave in case that is part of the issue.
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Author Comment

by:IndyNCC
ID: 24753946
The BE remove service on the remote server got hung on stopping, I had to go into to task manager, stop beremote.exe, then the service stopped, I restarted it and the job ran successfully last night so it looks like the BE remote service on the remote server was the the issue, not the server with Backup Exec on it.  
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Author Closing Comment

by:IndyNCC
ID: 31598335
BE remote agent was the problem, didn't have to reinstall it, just needed to stop and restart the service  and it worked after that.
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by:mrroonie
ID: 24753990
wait until you start backing up to rotating external hard drives - you need to restart ALL backup exec services for it to recognise the drive every time you swap it over. let me know if you do decide to go that route as i created a batch file that works perfectly

glad it worked
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Author Comment

by:IndyNCC
ID: 24754086
Thanks, yes we have other clients that use the usb hard drives with BE and the services have to be stopped and restarted each time when the drive is swapped so that the folders refresh.  
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by:mrroonie
ID: 24754129
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Author Comment

by:IndyNCC
ID: 24754191
Actually we had a client a while back who wanted to swap the drives out every day themselves (we were doing it monthly) and we came up with the same thing and just left it on the desktop and had them click it anytime they changed the drive so it would stop and start the services and then BE would run.  We have found that is one advantage to using the simpler Windows NT backup is it doesn't seem to care what media it is as long as it's plugged in and mapped as the right letter but a lot of people like the interface in BE and there are far more features and logs to figure out what causes it to fail.
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by:mrroonie
ID: 24754329
i found that as well - NT just puts it anywhere as long as the path works. How is BE on shared file permissions? i'm about to migrate a file server with over 1000 roaming profiles on it to a newer quicker server - retrospect is rubbish, robocopy (what microsoft suggest using) doesn't want to know even with the correct switches and NTBackup does the best job on the permissions but it doesn't keep the shares open. just wondering if it's worth using the 60 day trial to see if that performs any better
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Author Comment

by:IndyNCC
ID: 24754525
Might be, I have not used robocopy or had anything with that many users all at once.  I know there are more options in BE to lock open files when the job starts or used advanced open file so it backs up stuff that is left open when it locks it, and it will give you more details as to why the job failed and NT is pretty basic.  Probably wouldn't hurt to try it, I don't have much experience with BE after version 10 as most of our clients that have it have had it for a while.
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