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Unable to Open Word Doc over VPN

Posted on 2009-06-30
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Last Modified: 2012-05-07
We are having problems trying to open word documents over a VPN connection from the windows browser. if i try and open a word document from inside word it takes a while but it will open. if i just navigate to the file and double click it the system hangs for a while then an error comes up saying file could not be found.

This only seems to happen to word files, excel files open fine. this only started happening today, we could open the files fine yesterday and as far as i know nothing has been changed.
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Question by:Paul-Brooks
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by:MikeKane
ID: 24746455
Check for fragmentation on the transmission across the VPN.    What client and what vpn solution are you using?  

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Author Comment

by:Paul-Brooks
ID: 24746480
Please forgive me im not a technical whizz, it is a windows vista business laptop connecting to a windows server 2003 domain using vista own VPN function. I am not sure how to check for fragmentation.
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Expert Comment

by:Joanne M. Orzech
ID: 24746534
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 33

Expert Comment

by:MikeKane
ID: 24746576
OK then, lets start with this:
http://support.microsoft.com/kb/934202
It explains an issue with slow performance after vista establishes a VPN....  

Then try this fix:
http://www.vistax64.com/vista-networking-sharing/103572-slow-file-access-domain-server.html\
Its the "netsh interface tcp set global autotuninglevel=disabled" that need admin access to run.

This post has some good links that might better describe your issue:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Q_24420320.html


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Expert Comment

by:Zaurb
ID: 24749161
Can you also check one thing. Copy the word file to your local drive and try to open it. What happens? It opens fine, right? Then right click the file on the remote pc/server and check permissions. Is the Read and Execute permission set to allow? Do all files, both excel, that you can open directly by double clicking in the Explorer window and Word files reside in the same folder?

If all the above is true, can you try repair your office? Maybe this will help.
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Author Comment

by:Paul-Brooks
ID: 24784017
If i copy the files to the local machine then they open fine. I have checked the permission and they look right. The word and excel files do reside in the same folder.

Thanks
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Accepted Solution

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Paul-Brooks earned 0 total points
ID: 24847932
Cause found. Internet speed on the line is very slow. Small files will open but larger ones time out before they can open.
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