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Unable to Open Word Doc over VPN

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Last Modified: 2012-05-07
We are having problems trying to open word documents over a VPN connection from the windows browser. if i try and open a word document from inside word it takes a while but it will open. if i just navigate to the file and double click it the system hangs for a while then an error comes up saying file could not be found.

This only seems to happen to word files, excel files open fine. this only started happening today, we could open the files fine yesterday and as far as i know nothing has been changed.
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Top Expert 2010

Commented:
Check for fragmentation on the transmission across the VPN.    What client and what vpn solution are you using?  

Author

Commented:
Please forgive me im not a technical whizz, it is a windows vista business laptop connecting to a windows server 2003 domain using vista own VPN function. I am not sure how to check for fragmentation.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Top Expert 2010

Commented:
OK then, lets start with this:
http://support.microsoft.com/kb/934202
It explains an issue with slow performance after vista establishes a VPN....  

Then try this fix:
http://www.vistax64.com/vista-networking-sharing/103572-slow-file-access-domain-server.html\
Its the "netsh interface tcp set global autotuninglevel=disabled" that need admin access to run.

This post has some good links that might better describe your issue:
https://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Q_24420320.html


Commented:
Can you also check one thing. Copy the word file to your local drive and try to open it. What happens? It opens fine, right? Then right click the file on the remote pc/server and check permissions. Is the Read and Execute permission set to allow? Do all files, both excel, that you can open directly by double clicking in the Explorer window and Word files reside in the same folder?

If all the above is true, can you try repair your office? Maybe this will help.

Author

Commented:
If i copy the files to the local machine then they open fine. I have checked the permission and they look right. The word and excel files do reside in the same folder.

Thanks
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