Unable to Open Word Doc over VPN

Posted on 2009-06-30
Medium Priority
Last Modified: 2012-05-07
We are having problems trying to open word documents over a VPN connection from the windows browser. if i try and open a word document from inside word it takes a while but it will open. if i just navigate to the file and double click it the system hangs for a while then an error comes up saying file could not be found.

This only seems to happen to word files, excel files open fine. this only started happening today, we could open the files fine yesterday and as far as i know nothing has been changed.
Question by:Paul-Brooks
LVL 33

Expert Comment

ID: 24746455
Check for fragmentation on the transmission across the VPN.    What client and what vpn solution are you using?  


Author Comment

ID: 24746480
Please forgive me im not a technical whizz, it is a windows vista business laptop connecting to a windows server 2003 domain using vista own VPN function. I am not sure how to check for fragmentation.
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 24746534
We Need Your Input!

WatchGuard is currently running a beta program for our new macOS Host Sensor for our Threat Detection and Response service. We're looking for more macOS users to help provide insight and feedback to help us make the product even better. Please sign up for our beta program today!

LVL 33

Expert Comment

ID: 24746576
OK then, lets start with this:
It explains an issue with slow performance after vista establishes a VPN....  

Then try this fix:
Its the "netsh interface tcp set global autotuninglevel=disabled" that need admin access to run.

This post has some good links that might better describe your issue:


Expert Comment

ID: 24749161
Can you also check one thing. Copy the word file to your local drive and try to open it. What happens? It opens fine, right? Then right click the file on the remote pc/server and check permissions. Is the Read and Execute permission set to allow? Do all files, both excel, that you can open directly by double clicking in the Explorer window and Word files reside in the same folder?

If all the above is true, can you try repair your office? Maybe this will help.

Author Comment

ID: 24784017
If i copy the files to the local machine then they open fine. I have checked the permission and they look right. The word and excel files do reside in the same folder.


Accepted Solution

Paul-Brooks earned 0 total points
ID: 24847932
Cause found. Internet speed on the line is very slow. Small files will open but larger ones time out before they can open.

Featured Post

Will You Be GDPR Compliant by 5/28/2018?

GDPR? That's a regulation for the European Union. But, if you collect data from customers or employees within the EU, then you need to know about GDPR and make sure your organization is compliant by May 2018. Check out our preparation checklist to make sure you're on track today!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

What to do if a split doesn't fit? Or a bunch of invoice lines must be rounded while the sum must match a total? It takes a little, but - when done - it is extremely easy to implement.
Read this tutorial to learn how to fix repeating password error prompts when setting up Gmail IMAP with Microsoft Outlook. The entire process is described with step by step, illustrated instructions. Enjoy...
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question