Solved

Cannot update antivirus

Posted on 2009-06-30
11
507 Views
Last Modified: 2013-12-09
Norton internet security was removed, avg installed. Could not up date avg, or access the internet.  I did a system restore, i can access the internet. But I cannot update AVG, I removed avg and installed Avast, cannot update, Avast reports that my firewall does not allow, Only have windows firewall. I cannot update java, I think that this has something to do with Norton internet security. Cannot update java, Malwarebytes.
0
Comment
Question by:eliallen
  • 5
  • 5
11 Comments
 
LVL 13

Expert Comment

by:mrroonie
ID: 24745242
try disabling the firewall to see if the programs will update. if they can you need to configure the firewall to unblock internet access for the particular software you are using
0
 

Author Comment

by:eliallen
ID: 24745320
sorry, did that allready.
0
 
LVL 13

Expert Comment

by:mrroonie
ID: 24745341
can you access the internet ok?

how many antiviruses do you have installed? any more than 1 will create all sorts of problems
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 

Author Comment

by:eliallen
ID: 24745414
None now .  As I said I can access the  internet after i did a system restore.
0
 
LVL 13

Expert Comment

by:mrroonie
ID: 24745452
so you currently have no antivirus installed and java still won't update?
try reinstalling norton -
i have a feeling norton has changed your settings somewhere, they've done it to me before after uninstalling to give me the same issue and when i reinstalled symantec all was well again
0
 
LVL 13

Accepted Solution

by:
mrroonie earned 500 total points
ID: 24745471
before you try reinstalling norton run the norton removal tool - http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

just to see if there any any nasty norton bits still lurking around in the system

norton and symantec are that notoriously difficult to completely get rid of they have made their own tool to do the job!
0
 

Author Comment

by:eliallen
ID: 24745506
I would reinstall it if I had it. Mabe My question should have been Is How to manually uninstall  Norton Internet security.
0
 
LVL 13

Expert Comment

by:mrroonie
ID: 24745517
then the link i just posted is definitely what you need - symantec removal tool does exactly what it says on the tin
0
 

Author Comment

by:eliallen
ID: 24745562
Have the program will run it.  Just hope it works.
0
 
LVL 13

Expert Comment

by:JeremySBrown
ID: 24745713
I suggest that you remove and reinstall it...It's possible that something may of got corrupt.
0
 

Author Comment

by:eliallen
ID: 24746206
The  tool worked. AVG and java now updates. thanks
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PREFACE The purpose of this guide is to provide information to successfully install the MS SQL client tools for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technology…
By the time you finish reading this article, you may have already lost all your money because you don't know the simple steps to securing your BitCoin wallet. BitCoin is an incredible invention. It is a decentralized currency system, which is the…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question