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Cannot update antivirus

Posted on 2009-06-30
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Last Modified: 2013-12-09
Norton internet security was removed, avg installed. Could not up date avg, or access the internet.  I did a system restore, i can access the internet. But I cannot update AVG, I removed avg and installed Avast, cannot update, Avast reports that my firewall does not allow, Only have windows firewall. I cannot update java, I think that this has something to do with Norton internet security. Cannot update java, Malwarebytes.
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Question by:eliallen
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11 Comments
 
LVL 13

Expert Comment

by:mrroonie
ID: 24745242
try disabling the firewall to see if the programs will update. if they can you need to configure the firewall to unblock internet access for the particular software you are using
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Author Comment

by:eliallen
ID: 24745320
sorry, did that allready.
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LVL 13

Expert Comment

by:mrroonie
ID: 24745341
can you access the internet ok?

how many antiviruses do you have installed? any more than 1 will create all sorts of problems
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Author Comment

by:eliallen
ID: 24745414
None now .  As I said I can access the  internet after i did a system restore.
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LVL 13

Expert Comment

by:mrroonie
ID: 24745452
so you currently have no antivirus installed and java still won't update?
try reinstalling norton -
i have a feeling norton has changed your settings somewhere, they've done it to me before after uninstalling to give me the same issue and when i reinstalled symantec all was well again
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LVL 13

Accepted Solution

by:
mrroonie earned 500 total points
ID: 24745471
before you try reinstalling norton run the norton removal tool - http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

just to see if there any any nasty norton bits still lurking around in the system

norton and symantec are that notoriously difficult to completely get rid of they have made their own tool to do the job!
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Author Comment

by:eliallen
ID: 24745506
I would reinstall it if I had it. Mabe My question should have been Is How to manually uninstall  Norton Internet security.
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LVL 13

Expert Comment

by:mrroonie
ID: 24745517
then the link i just posted is definitely what you need - symantec removal tool does exactly what it says on the tin
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Author Comment

by:eliallen
ID: 24745562
Have the program will run it.  Just hope it works.
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LVL 13

Expert Comment

by:JeremySBrown
ID: 24745713
I suggest that you remove and reinstall it...It's possible that something may of got corrupt.
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Author Comment

by:eliallen
ID: 24746206
The  tool worked. AVG and java now updates. thanks
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