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Cannot Delete Orphaned Exchange 2003 Mailbox

Posted on 2009-06-30
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Last Modified: 2012-05-07
I have about 25 users in a storage group, who no longer have active directory accounts but I am unable to delete their mailboxes.  I have attempted running the cleanup agent, changing the item rentention to 0 days, but they will not go away.  

The log result when trying to delete is "You do not have the rights required to complete the operation".  I have full administrative privileges.

2003 Exchange Enterprise Edition

Any ideas?
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Question by:mdmcq5
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Expert Comment

by:badgermike
ID: 24746777
Do you have exchange organization admin permissions, or I think 2003 is enterprise admin permissions / domain admin permission as well as regular aministrative permissions?

Also sometimes the permissions on the mailboxes can be changed - did you look at the mailbox permissions to see if within your admin privelages there is any deny's set.



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by:badgermike
ID: 24746826
I think default installations of exchange do not allow admins access, you may have to set pemissions on the mailbox from active directory...make sure there is a checkbox for delete mail store.
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Author Comment

by:mdmcq5
ID: 24748834
I have complete exchange admin rights.  I can do anything on the server just not get rid of these mailboxes.  And there are no user accounts in active directory as I initially stated, so I can't set any type of permissions.  Apparently, their AD accounts were deleted without marking their mailboxes for deletion.
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Accepted Solution

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mdmcq5 earned 0 total points
ID: 24755402
I was able to get this issue resolved.  I had noticed the user accounts in the NetIQRecycleBin in Active Directory, however I did not have access.  We use a third party tool called DRA, so I located the deleted accounts in the recycle bin, restored, deleted the mailboxes and then redeleted the accounts.  Ran the cleanup on Exchange and mailboxes marked for deletion and then purged.
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by:badgermike
ID: 24755417
Sorry, I guess I read your post a little too quick. I am glad you resolved your issue.
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