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problem with bootup - hangs on "press (ctrl-I) to enter configuration utility

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Last Modified: 2012-05-07
Hi - i have a del XPS 400 with RAID1 mirror, and had a bunch of problems booting up. initially the problem was "system32/config file missing or corrupt, then it would boot up saying "system32/drivers/ntfs.sys missing or corrupt" - ran a checkdsk /p /r, took a while, restarted and it booted into windows for about 10 seconds and then rebooted by itself to "press (ctrl-I) to enter configuration utility" and just hangs there - anyone have any ideas?
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Top Expert 2009

Commented:
Any thing changed in the bios? If not try cold booting your machine. Did check disk find/ammend any issues?

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Commented:
no, nothing changed in the bios, every time i reboot, that is what comes up - "press (ctrl-I) to enter configuration utility" - this is for the RAID utility - any idea why it would hang here?
Top Expert 2009

Commented:
There could be an issue with a hard drive. Is the machine still under warrenty? If it is your could run the built in dell diagnostics utility, and contact dell support.

If machine Is Not Under Warrenty,and raid is definately set up as mirroring, unplug one hard drive from machine to see if pc will boot. ie. try hard drives individually. NOTE: Only try this if you know exactly what you are doing, otherwise bring machine to a repair shop.
noxchoIT Product Manager
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Top Expert 2009

Commented:
I had such problem with Adaptec 1420 RAID controller. The problem is in lack of memory on controller itself.
As a steps try to update the RAID BIOS but first backup your data.
I was trying to build RAID0 with this controller using two 1TB drives and it hang always. Using 3ware controller let me do what I wanted.
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Distinguished Expert 2019
Commented:
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