?
Solved

Downloaded Files Stop at 99%

Posted on 2009-06-30
7
Medium Priority
?
323 Views
Last Modified: 2013-11-14
I'm working on a laptop (Vista Business) that will not allow us to download file with IE7.  Can't install FireFox (obviously) and customer can't use IE8 due to work restrictions (Windows update hangs anyway).  The installer process starts running (CPU ~50%) when download hits 99% but it never takes off.  I've cleared the cache and deleted all temporary files (have NOT deleted temporary internet files folder s suggested in another post).  Customer cannot open PDF or ZIP files either.

Customer is running CyberDefender and an expired version of Norton 360.  I can't uninstall Norton - the uninstall process gets to the end and hangs.  I have disabled all firewall and other "features" in both Norton and CyberDefender.  I don't know anything about CyberDefender.

Any suggestions?
0
Comment
Question by:Sven Mogelgaard
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 2

Expert Comment

by:SHagel
ID: 24746880
Have you tried the norton removal tool

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Have you done a spyware and antivirus scan

the 2 virus programs could be cauing some conflict on the download

have you tried to disable the anti virus while you download the file?

0
 
LVL 5

Expert Comment

by:Billy Roth
ID: 24746943
An expired version of norton will essentially leave firewall components "on" regardless of config options. you must do as shagel said and remove it.  obviously it could be a virus, but i would be pretty confident that its actually norton causing this.
0
 

Author Comment

by:Sven Mogelgaard
ID: 24747072
The problem is that I can't uninstall the Norton (see original post).  I'll put the uninstaller on a Flash drive and try that, but I'm not confident I'll be able to install or run anything given the fact the Norton Uninstaller hangs and any anti-spyware tools I try to install don't install.  I was thinking virus (Conficker?) but nothing installs and AV sites are not blocked.  I'm thinking it's something with the MS Installer process.  I seem to remeber seeing something like this years ago but I can't put my finger on it.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Expert Comment

by:SHagel
ID: 24747158
in your original post you said you couldn't uninstall Norton but you didn't say how you were doing it.

It could also be a webroot causing some issues with downloads/

try completing an online spyware scan

Have you tried disabling the anti virus programs?
0
 

Author Comment

by:Sven Mogelgaard
ID: 24747187
I have tried disabling the AV with no luck.  Haven't tried the online spyware scan - is there one you recommend?
0
 
LVL 5

Accepted Solution

by:
Billy Roth earned 1000 total points
ID: 24747227
If you think it is a virus, you can always run the avast boot time scanner which will run before windows starts and remove viruses.  Then you can simply uninstall it when finished.  obviously you would have to download avast and put it on a flash drive from a different pc then install it and schedule the scan.  this would be much more through and secure than a web based scan with the problems you are exhibiting.  I still think you may have to completely remove norton whether you have to remove every registry entry or not.
0
 
LVL 2

Assisted Solution

by:SHagel
SHagel earned 1000 total points
ID: 24747338
agree with coldwash

Avast is best to use
but for an online scan i have used this one and it seemed to have done an ok job
http://www.trojanscan.com/

also www.trendmicro.com online scan works well
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
If you don't know how to downgrade, my instructions below should be helpful.
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question