Latitude D810 Power Issue
Posted on 2009-06-30
I have an issue with a Dell Latitude D810 that will not even let it boot up to the BIOS.
My manager wanted to check to see what software was on the laptop (its a spare laptop in the office) so he grabbed the laptop and decided to plug it in with a power adapter from a Latitude D520. He claims that the D810 booted up fine and he checked the software on the system and was about to shut it down but then got a warning about the battery and it shut down on its own. Now I wasn't in the office to actually witness what really happened so I don't know the truth of what he told me but all I know now is that the laptop doesn't work and its warranty just expired in February of 2009.
Basically when the power button is pressed the power light, num lock and caps lock lights turn on and it continues to run for about 8 seconds and then just turns off. There is never anything displayed on the screen at all and no other activity from the hard drive or battery lights. There is also a slight clicking noise that is heard within the 8 seconds the laptop is on. The result is the same whether the laptop is plugged in and the battery is in the laptop or not however the laptop does absolutely nothing when it is just on battery.
I have heard that damage can be caused if the wrong power adapter is used but I have never seen it first hand. However, I was under the impression that it would just be limited to damaging the battery by over or under charging it at an incorrect voltage. Does anyone know of anything to do to try and troubleshoot this?