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IE8 won't open links if not already running

Posted on 2009-06-30
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Last Modified: 2013-12-08
Windoes XP Pro, SP 3, IE8.

After upgrading to Internet explorer 8, the user reports that when clicking on a link in an Outlook email message, IF IE8 isn't running, that he receives an error and then IE opens to a blank page with a tab that simply says "Connecting..."    However, if IE8 has already been started, then the link works correctly.  It doesn't matter what link.  To attempt to isolate the error, I tried it from the Start, Run menu, and I get the same results as the user does from within Outlook.  The text of the error message appears in the CODE section, below.

It may be worth noting that the IE8 upgrade was part of the regular windows update procedure, not a manual install.

It appears from the text of the error message, that Windows isn't aware of IE8 unless it's already running.  Could this be an unregistered .dll?  If so, which one or ones?

Also, worth noting is that I can reproduce this behavior on my own PC, also running Windoes XP pro, SP 3

Thanks!
Windows cannot find 'http://www.yahoo.com'.  Make sure you typed the name correctly, and then try again.  To search for a file, click the Start button, and then click Search.

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Question by:dcmathis
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Expert Comment

by:johnb6767
ID: 24747932
Have you looked at the file types in My Computer>Tools>Folder Options>File Types, and looked to make sure that the following file types are registered ok?

.LNK
(NONE) URL: FTP
(NONE) URL: Gopher
(NONE) URL: HTTP
(NONE) URL: HTTPS

For the action 'Open'.....

Application - "C:\Program Files\Internet Explorer\IEXPLORE.EXE" -nohome
Use DDE Checked
DDE Message - "%1",,-1,0,,,,
Application - IExplore
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Expert Comment

by:johnb6767
ID: 24747937
Also, a common fix in the older versions was to reregister ole32.dll

start>run>regsvr32 ole32.dll

Make sure all apps are shut down of course....
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Author Comment

by:dcmathis
ID: 24748075
The links in the Folder Options menu are set up correctly, however, they don't specify FTP, HTTP, etc., they actually spell the protocol out.  Not sure if that's important or not.  

Re-registering ole32.dll didn't make any discernible difference.

Thanks for trying.  Any more ideas?
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LVL 66

Expert Comment

by:johnb6767
ID: 24751589
"however, they don't specify FTP, HTTP, etc., they actually spell the protocol out"

Sorry, was trying to type fast.....

Have you tried a simple repair of IE8? I the Advanced Tab of IE Options.....
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Expert Comment

by:mgrill
ID: 24810005
My exact same problem with IE8 and Vista Utimate in SP1 and SP2.
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Author Comment

by:dcmathis
ID: 24813906
johnb6767:  I don't see a "repair"option under the advanced tab in internet options.  There is an option to "Restore Advanced Settings," and one to "Reset" to factory.

mgrill:  Well, at least I'm not alone.  I'm also seeing this behavior on other user's computers.  I'm not sure how widespread it is, yet, but it bears watching.  Right now, it's a minor annoyance, but those have a habit of becoming major issues, depending on the person being annoyed.

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Accepted Solution

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johnb6767 earned 2000 total points
ID: 24831698
Sorry' use the "Reset"
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