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why on some occasions when I set up a contact that it gets filed under the person's first name instead of their last

Posted on 2009-06-30
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Last Modified: 2012-05-07
Sometimes when I go to find a contact in Outlook I can't find it so I re-enter the contact and click on save.  Then it gives me a message to say it is already in there, but I can't find it.  Any idea what might be wrong?
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Question by:teamrentech
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kjanicke earned 125 total points
ID: 24757886
Do you have more than one folder?  Or an address book?  See my attached picture.  In the second field, if I click on the arrow to the right, it lets me select one of two folders.  I have two contact folders available.

It may be the way you have the data entered into the contact object.  Maybe the full name is filled in but the first and last name are blank so the object is not listed where you expect to find it.  

If you open a new email and start typing the name, does it resolve to your contact?  If so, right click on it, and look up the contact to see how it is listed.  Fill in some of the fields and see if it places it in the alphabetic list as you expect.
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